I need a refund for my Ultimate Game Pass. I DIDN'T want the recurring payment and it was...

I've just deactivated recurring payment. 28th August will end Ultimate Game Pass. After my holidays I will try...

Yes to the first question. Game Pass Ultimate is Live + Game Pass.

You would pay again when the extra converted time ends. For example, I had Live until January 2022, then converted that time to Game Pass Ultimate. My next payment would be then.

Also, you can turn off recurring payments whenever you like.

You would need to follow the instructions HERE

No one on the forums can issue a refund.

I got a debit order on my account called > DL*MICROSOFT PANAMA 00PA and the stopped my card. Upon receiving a new bank card, I changed my payment option for myself (1 x PC gaming pass) and 2 x Ultimate game pass for both my kids on Xbox. A few days later I see 2 new debit orders for DL*MICROSOFT PANAMA 00PA with random amount that do not match the subscription amounts. I have checked ALL payment history and subscriptions for myself and entire family and there is nothing except Office 365, PC game pass and Xbox ultimate game pass. Only company with my new card details is Microsoft.

I did not and do not want to sign up for any business gaming Entertainment learning. I was trying to pay my Microsoft License account and do want you to refund my money back so that i can pay my annual license.

I think that your Microsoft payment system is so confusing that I paid the wrong thing and/or you debited my account as soon as I put in my new bank card details. PLEASE REFUND MY MONEY AND CANCEL ALL LEARNING COURSES WHICH I DONT WANT. The following appeared on my bank statement as recurring debit. Please cancel this debit

10/2023 19/10/2023 Recurring Card Purchase: Dl*Microsoft Panamá (Card 6380) -1 503.74

Please refund my South African Bank Account at Capitec Savings Account # **********

Mr GR CLARKE

fixed it on xbox i had recurring billing turned on after the 3 month game pass ends this is why they wanted payment

i turned off recurring billing and game pass is enabled in subscriptions

now it shows game pass active