Xbox can't update avatar

Pretty much the same for me, I've now got 2 different avatars one on the 360 with my avatar awards and one on the Xbox One refusing to update, I can't change the Xbox One version as the avatar awards are missing.

Hi xue,

My name is Aileen, and I’m an Xbox expert and user myself. I understand how frustrating it can be when you change your avatar, but it doesn’t update even after 24 hours. I’m here to help you with some accurate and tested steps that should work whether you’re using an Xbox console or the Xbox app on PC.

Here’s what you can try:

On your Xbox console:

Remove your profile (go to Settings > Account > Remove accounts), then restart the console and sign back in to refresh your profile data

Fully power cycle your console by holding the power button for 10 seconds, unplugging it for a minute, then plugging it back in and turning it on

Check for system updates (Settings > System > Updates) and install any available updates

Confirm Xbox Live services are operational by visiting https://support.xbox.com/en-US/xbox-live-status

On PC (Xbox app or Microsoft Store):

Sign out and back into the Xbox app or Microsoft Store to refresh your account

Clear the Xbox app cache by closing the app and restarting your PC

Ensure Windows and the Xbox app are fully updated via Windows Update and Microsoft Store

If after these steps your avatar still hasn’t updated, it may be a sync issue that requires Xbox Support’s help. You can contact them directly for assistance.

This advice follows the official Microsoft and Xbox Community Guidelines. Please let me know if you want help contacting support or if you encounter any problems while trying these steps.

Thank you!

Aileen

Hey, to anyone who still can't get their rewards back, try customizing you avatar on xbox.com. I tried that and I found all of my avatar awards on there. Then, when you next sign onto your xbox, it should update your avatar.

Can't sign in, but it gave the dash update... I'm guessing it's the system updating

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Avatars aren't functioning either.

You have to connect to Xbox Live and update your avatar awards. Just select 'Avatar Awards' in the avatar menu, and it should update your stuff.