Why didnt i get my ancient coins from the rewards xbox?

Hi cam,

My name is Aileen, and I’m an Xbox Expert and an Xbox user. I’m here to provide assistance with the best of my ability regarding your concern.

I get how frustrating it is when you redeem your Xbox Rewards points and don’t see the item show up. I’ve had it happen with game content before, and it’s super annoying when there’s no instant confirmation.

Here’s what you can try to sort this out:

*First, check your Microsoft order history to confirm that the 1,000 Ancient Coins redemption went through properly

https://account.microsoft.com/billing/orders

*If it shows as "redeemed" but you still don’t have the coins in Sea of Thieves, restart your console and launch the game again, sometimes the content loads only after a full restart

*Also, make sure you're logged into the same account that redeemed the rewards, it won’t show on other profiles

*If you used a code, double-check if it was sent to your email or your Xbox messages, and try redeeming it manually at

https://redeem.microsoft.com

If everything looks right but you still haven’t received the coins, you’ll need to report the issue directly to the Xbox Rewards support team through this page:

https://support.xbox.com/help/account-profile/m...

Select "Microsoft Rewards" as the category, and explain what you redeemed and when.

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

Hello again Richard,

Yes, using your Microsoft Rewards points to redeem Sea of Thieves Ancient Coins counts as redeeming/purchasing them from the Microsoft Store because the code must be redeemed through the Microsoft platform.

If you want to purchase Ancient Coins and if you play from Steam, you will need to buy them from within the game through the Steam platform to have them reflected in your game. Therefore, as you mentioned, you cannot use Microsoft Rewards points to redeem this reward because it is only applicable to the game on the Xbox platform.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi Victor. My name is Kyle and I'm an independent advisor.

You cannot trade points for Ancient Coins directly, but you can use your points for an Xbox gift card which then can be used to purchase Ancient Coins from the in-game store.

Please reach back if you have further questions.

Thanks,
Kyle

In this moment I have not received my 1100 Ancient Coins that I buyed from my second account for my primary one.

So recently i bought ancient coins for Sea of Thieves but i can't understand why but i need to migrate my purchase from one account to another so it can work. Can that be possible?

Unfortunately it is not possible to transfer any purchase from one account to another account.