How to Get my Stolen account back

duck604 · May 21, 2025 at 8:24 AM

I have been trying to get my stolen Microsoft account back through ever place Microsoft offers to try and get help or try and contact someone everything leads me to the same loophole saying i need to reset my password so i can keep my account safe or something like that but i need my email to do so which when my account got stolen the email got changed to a different one that I don't have access to so i cant reset anything i need a way to get my account back while being able to change my email and password back to the original ones i was using to login in with please if your trying to help refer me to any of the automatic help that Microsoft offers beacuse i have tried it all and just need an actual human agent to see this so i can get my account back and not get sucked back into the loophole

:)

SweetMonet

Hi, Duck604! I'm sorry to hear your account got compromised. No worries, I'm happy to assist you with this today.

Regrettably, once the email has been changed, we can no longer able to use the online form regarding Account compromised. I would suggest trying these steps and see if you can reach the Xbox customer support.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Please take note of the phone availability time.

Monday to Friday: 6:00am-5:00pm

Saturday to Sunday: 6:00am-5:00pm

Let me know if that works. Thank you!

AridLizard

try the Compromised Account Solution

https://support.xbox.com/en-US/my-account/security/compromised-account-solution

if that doesn't work go to
https://support.xbox.com/en-US/contact-us

to get a phone call

Select Billing & accounts in the category area

Select See other options

Select How to protect my account

Select Show contact options

Select Request a call from Support

or

to use the online chat

Select Billing & accounts in the category area

Select See other options

Select Recover my account

Select Show contact options

Select Chat with Xbox Support

hope this helps

x Sarasaurus x

Hey there,

As mentioned above contact xbox support. And just friendly advice, im not sure of the circumstances but never give out any of your account information to people online as often it can lead to loss of accounts.

But have no fear, reach out to support and they will definitely be able to help to try get your account back.

Wishcatcher

Hi,

You can follow this ( if you can remember some security details… ) > https://support.microsoft.com/en-us/help/10494/microsoft-account-recover-hacked-compromised-account

Regards

T3chnlgydude

To add what denis97g said, I would suggest the live chat option as you will be directly linked to a support agent in a live chat session

How to Get my Stolen account back