Help! Can't Get Minecraft to Allow Multiplayer for Child Account!

Hello Thunder C, my name is Vanessa, and I would be happy to help.

Why is Microsoft Families not allowing my child to play in multiplayer mode?

I am very sorry for the problems you are having with Microsoft Families. I understand that it can be frustrating when something does not work as it should.

There are several reasons why Microsoft Families might be preventing your child from playing in multiplayer mode. One possibility is that the age restrictions are not set up correctly. Make sure that the age restrictions for multiplayer mode are set to "Allow". You can also try increasing the maximum allowed age for multiplayer mode.

Another possibility is that your child does not have a Microsoft account. If so, you will need to create an account for them and add them to your Microsoft family.

Finally, it is also possible that there is a problem with the Minecraft software. Try reinstalling the game to see if that resolves the problem.

Here are some specific steps you can follow to try to troubleshoot the problem:

Check age restrictions. Open the Xbox Family app and go to "Settings". Then, select "Content restrictions" and make sure that the age restrictions for multiplayer mode are set to "Allow". You can also try increasing the maximum allowed age for multiplayer mode.
Check if your child has a Microsoft account. If they do not have an account, you will need to create one for them. To do this, go to the Microsoft accounts website and click "Create account".
Reinstall Minecraft. To do this, open the Microsoft Store app and search for Minecraft. Then, click "Install".

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

Alright so I figured it out.

Attempting to add the child account didn't work as it said the child account was already apart of a group. I learned through talking with my parent that there was a separate email. Basically two sets of parent and child accounts. I was able to get into the *other* parent account and have changed the child account's age from there. I haven't tested if this will allow me to actually play multiplayer/realms on Minecraft yet, but if I don't reply again to this thread, any future viewers can assume it did in fact work and all is well.

Thank you again for all your help!

yeah its the correct accounts.. its a bit hard to not give specifics on account names with using a forum based feedback system. Is there a way to get in touch with a rep where we can actually go over the details of the account?

You're welcome and thank you for your kind understanding.

yeah my main account can login to everything fine.. and still relaunched the new account with all settings that i've set to "allow".. which i've just set everything to allow no matter what is at this point. and its definately the right account.. on a java client.. and its still not able to click on multiplayer servers.