Human customer service access for changing deactivated email

Discus and support Human customer service access for changing deactivated email in XBoX Accessibility to solve the problem; Subject: Locked Out of Xbox Account Due to Deactivated Email – No Resolution from Support Hi Microsoft/Xbox Support, I’m a long-time Xbox user and... Discussion in 'XBoX Accessibility' started by Jesse Rockmore, May 20, 2025 at 1:32 AM.

  1. Human customer service access for changing deactivated email


    Subject: Locked Out of Xbox Account Due to Deactivated Email – No Resolution from Support

    Hi Microsoft/Xbox Support,

    I’m a long-time Xbox user and currently locked out of my account because the email address associated with it (a Yahoo address) was deactivated when Yahoo changed its URL format. I no longer have access to that email and therefore cannot authenticate my account using your standard process.

    I’ve made multiple attempts to get help throughout May 2025. Unfortunately, the automated virtual assistant cannot handle this request, and every time I reach out to a live support representative, I am simply redirected back to the AI. This loop has left me with no meaningful path to resolve the issue.

    Meanwhile, I continue to be charged for Xbox services that I cannot access. This feels like I’m being billed for a service Microsoft is knowingly denying me access to, and I’ve now filed a complaint with the Better Business Bureau due to the lack of support.

    I am requesting manual intervention to change the email associated with my account to my current Gmail address so I can regain access. I am also asking that this support gap be addressed—customers should not be trapped in an automated system with no option for escalation.

    Please escalate this or direct me to someone who can resolve this issue.

    :)
     
    Jesse Rockmore, May 20, 2025 at 1:32 AM
    #1
  2. XxTHE L3G3NDxXX Win User

    Downloading my Live Account

    i would suggest that you should call up xbox customers services since they might change your password or email to help you access the account at first which you then can change back
  3. Flinstone956 Win User

    Parent: Approval Required (the bane of my Microsoft accounts existence)

    If the parents account is deactivated u can call xbox support to get the parent account change with a different parent email or if he stills has access the email he can still the change the password and once u gain access to the account u change the email
    email to a more update one. If u are already the age of 18yrs old then you should promote your account to an adult account then having it as a child account.
  4. Mistress Sara Win User

    Deliberate account password change

    Is a simple way to just report the email so the entire email gets deactivated.
    As the other person has all access to the account, you're options are recovering the account as you are unable to access the email account attached to it, going through the

    account compromised steps
    , or abandoning the account. These are the options all users have when their account is compromised.

    For an account to be deactivated, a user either has to sign into the account and close it, or the account has to not sign into any services, or the email not be signed into for a specific amount of time.
  5. Njal the Blue Win User

    Unused gamer tag

    The trems of service is being altered, so that any account that is not used for 2 years will be deactivated. To be deactivated, the account needs to not have signed into any Microsoft account for 2 whole years, that is email or any other associated Microsoft
    product or service.
  6. brandyndavies Win User

    Someone used my email to create an Xbox account.

    This is the account I want deactivated but will I be able to recreate a new one from scratch under this email if I deactivate it?

    For example if I deactivate it will I be allowed to create a brand new one after on the same email with the ability to change the name to something better? Also losing all my achievements whoever used my email got?
Thema:

Human customer service access for changing deactivated email

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