My microsoft account has been hacked but my still working phone number is still linked to it

Tran Ngoc Duy · May 18, 2025 at 1:13 AM

My account has been recently hacked, i've tried to contact support many times but still cant get a result. I have just notice that my STILL WORKING phone number is still linked to the account but i have no idea how i can use that to recover my account. Also, I've tried using the forgot password button, but it always tells me to "verify my idenity" using the email that the hacker has changed my hacked account to. I have tried using "i dont have any of these", but it doesnt work since i dont have my recovery code. The account recovery form doesnt work either since i've provided everything i can remember and microsoft still says they cant verify my identity, i also tried contacting live support but the only thing comes up is the account recovery form which like i said, doesnt work. This have been very frustrating lately, the fact that my phone number is still attached to the account but i cant do anything to recover it is very sad and frustrating.

:)

SweetMonet

Hi, Tran! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

https://support.microsoft.com/en-us/account-bil...

I hope this helps! Let me know if you need any further assistance.

Iceyz16

First of all, yesterday my account has been hacked and my email has been removed. Same goes to my phone number. Now, I lost access to every microsoft products. I already filled in the recovery form many times and still cannot recover it. When I called the microsoft department, there is nothing else they can do other than terminate my ORIGINAL account and I need to re-buy all the microsoft product. I still access the microsoft authenticator but the email is change to the hacked one.

PeirceMascho

My Xbox account has been hacked to. I still have access to my account somehow but they changed the email linked the account and deleted my Microsoft account completely. I have no idea how they even got into it in the first place. I can’t get Xbox support or Microsoft support on a call at all because they don’t consider it an issue.

StoneSuicide

bump service request numbers

[Mod Removed]

[Mod Removed]

I have done the unathroized account page thing over the phone, it says my email has been locked out suspended etc. my account Windaria has not received a ban or anything regarding the code of conduct for Microsoft my account is in still working order, its
just my email dosent exist due to a compromised and changed my security settings,

atowaku

Hi!

Appreciate you taking the time to help out, but I tried again today (sorry for the late response) but it still doesn’t work. As I said, I updated my account to my new phone number ******17, but it still doesn’t work. I tried to send a verification but can’t tell if it changed since my new phone number also ends in 17. So do I have to wait until October 14th? I linked a new email to my account.

My microsoft account has been hacked but my still working phone number is still linked to it