I can't add a card to my microsoft account

Discus and support I can't add a card to my microsoft account in XBoX Accessibility to solve the problem; It's Saturday and I want to play Revenge of the Savage Planet with my wife. All good for her account, she was able to pay for xbox game pass with the... Discussion in 'XBoX Accessibility' started by Sergiu Adrian Maier, May 18, 2025 at 1:13 AM.

  1. I can't add a card to my microsoft account


    It's Saturday and I want to play Revenge of the Savage Planet with my wife.

    All good for her account, she was able to pay for xbox game pass with the card. Billing address not matching, card details whatever, payment went trough.

    Then when I try on my account, none of our cards work. Apparently I've been put in some sort of fraud check. Sure, but I contacted support via chat and I was told it will be fixed (faster than 24h).

    Now when I try to chat with an agent again, even if the wait time is 0, I get no agent to chat with and the calls are temporarily unavailable for me for some reason.

    Really **** experience.

    On Monday I'll cancel all my Microsoft business accounts and switch to Google Services - apparently these guys think they don't have to provide good customer service. Have fun!

    :)
     
    Sergiu Adrian Maier, May 18, 2025 at 1:13 AM
    #1
  2. Harpreet Kour Win User

    How do I add money to my Microsoft account

    How do you add money to my Microsoft account without an xbox gift card, I already tried the family thing and even that wasn't helpful, why can't I just add money to my account with a credit card wouldn't that be easier instead of having to buy a gift card.
    Yesss earn 🤑
  3. Swiftblade240 Win User

    Microsoft, please help at once!

    Oh, and 1more thing, is it possible to add new credit card in Microsoft Billing and Account Managment page? If it so how? I could try to add my credit card there, meybe it would work. If no, is there a way how to cofigure removed credit card? On that page
    my credit card is in (removed) option, meybe its that problem, you can't add same credit card anymore once deleted? Thanks.
  4. XBF Leo G Win User

    Can't add a card to my account

    Hello slayingmilk434,

    Thank you for posting on the Xbox forums. We understand that you are unable to add a payment instrument to your Microsoft account Microsoft has a support article that provides

    troubleshooting for payment option issues
    . This error is generally associated with the billing information for the payment instrument. Be sure to let us know the results
    slayingmilk434!
  5. TheShredder7 Win User

    Can't add a card to my account

    Hi, have you tried to add through the website? Also really make sure that your info, especially your card name is written as registered from the bank, sometimes it appears differently at the card.

    https://account.microsoft.com/?ref=MeControl
  6. R4FTY Win User

    I can't add my card

    If you're unable to purchase a game on Xbox and you're seeing an error message saying that your card information doesn't match what you entered, there could be a few different reasons for this issue. Here are a few things you can try:

    1. Make sure you're entering your card information correctly. Double-check the card number, expiration date, and security code to make sure they're all correct.
    2. Check to see if there are any restrictions on your account that could be preventing you from making purchases. For example, some accounts may have a spending limit that limits the amount of money that can be spent in a given period of time.
    3. Check to see if there are any outstanding balances on your account that could be preventing you from making purchases. If there is an outstanding balance on the account, you may not be able to make any additional purchases until the balance is paid off.
    4. Try using a different internet connection. If your current internet connection is unstable or slow, it may be difficult to complete the purchase. You could try using a different network, such as mobile data or a different Wi-Fi network, to see if that helps.
    5. Try clearing the website cookies and cache. Sometimes, issues with the Xbox Store can be resolved by clearing the cookies and cache in your web browser.

      If you're still having trouble purchasing a game on Xbox and you've tried the steps I suggested above, you may want to try the following additional troubleshooting steps:
      1. Try contacting the bank that issued your card to see if they can provide any additional information or assistance. They may be able to tell you more about why your card was rejected and help you determine the best course of action.
      2. Try purchasing the game on the Xbox website instead of in the Xbox Store app. This could help you determine if the issue is with the app or with the payment process in general.
      3. If you're using a VPN (virtual private network) or proxy server, try disabling it and attempting the purchase again. Some VPNs or proxy servers may cause issues with the payment process.
      4. Check to see if there are any known issues with the Xbox Store or the game you're trying to purchase that could be causing the problem. You can check for any known issues by visiting the Xbox status page (https://support.xbox.com/status).
      If you've tried all of these steps and you're still unable to make a purchase, you may want to try contacting Xbox customer support for assistance. They should be able to help you troubleshoot the issue and determine the cause of the problem.
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I can't add a card to my microsoft account

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