PUBG won’t start on Xbox Series X

Hi Derelict94,

My name is Aileen, and I’m an Xbox Expert and an Xbox user myself. I know how frustrating it is when your favorite game refuses to launch, especially when everything else works just fine. I’ve had a similar issue with a game crashing straight to the dashboard, and I’ll walk you through a few more things that helped me personally.

Since you've already tried reinstalling, deleting game data, and even resetting your console, here are some extra steps you can try that are known to work for PUBG specifically:

Step 1: Full Shutdown and Power Cycle

Press and hold the Xbox power button on the front of your console for 10 seconds until it turns off completely.

Unplug the power cable from the back of the console, wait 60 seconds, then plug it back in.

Turn the console back on and launch PUBG.

This clears any system cache or stuck data that might not go away with a regular restart.

Step 2: Check for Corrupted Saved Data

Go to My games & apps > See all > PUBG > Manage game and add-ons > Saved data.

Delete the saved data from the console only, this won’t erase cloud data unless you choose “delete everywhere”.

Relaunch the game and see if it works.

Step 3: Change Storage Location

If you're running PUBG from an external drive, try moving it:

Go to My games & apps > PUBG > Manage game > Move or copy.

Move it to internal storage (or vice versa if it’s already internal) and test again.

Some games behave differently based on where they’re installed, especially after recent updates.

Step 4: Try Using a Different Profile Temporarily

Add a guest or secondary profile to your Xbox.

Try launching PUBG under that new profile.

If it works, the issue might be with your main profile's data, and we can then try syncing it again cleanly.

If none of these help, this may be an issue from the game itself after a recent update or patch. Others have reported similar problems with PUBG randomly not launching on Xbox Series X after a specific game patch. In that case, it’s best to report it directly through the Xbox Report a Problem app or PUBG’s support page:

https://support.pubg.com/hc/en-us

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

My Xbox X series just said update an I pressed update console but it won’t update

I have same issue but with my Acer Nitro VG271 144Hz. Xbox series X won’t run at 120Hz 1080p. That must be problem with xbox series x because works perfect with Asus RX480 8GB (144Hz 1080p HDMI2.0). I am very dissapointed. 60hz is a joke.

So just to double check - if I get a Series X and I plug my hard drive into it, I won’t be able to play MWII? I will have to re purchase the game as the Series X version?

Given that connect was not that much of a success it probably won’t have one but they haven’t said anything if you will be able to use an Xbox one connect on Xbox series X so hopefully you can