My account was hacked. The recovery phone number was changed. I’ve tried the form, but...

I tried using the 'account recovery form' however it asks for the email of the account but since it was hacked and the email was changed I dont know the email.

Hi Atowaku! My name is Ricardo an independent advisor ready to help you with this situation!

On the 15th you should be able to use that phone number as a recovery option for the account unless someone else fulfilled successfully the recovery form and cancelled the change

Thanks for your reply. I tried the recovery form but the first step wants the email or phone number linked with the account and ive tried both but it says theyre not linked to an account even though i was able to use the same phone number to find which
email was linked!

I have an account that I lost and there is a phone number verification but I lost that phone number and got a new one and I tried the recovery form but it dident work but I also have video proof that I have the account I tried the recovery form but it didn’t work

The recovery form wont work if you have 2 step verification enabled.

When you first enabled the phone number verification it would have given you several backup recovery codes which are meant to be used in this exact sort of situation. It would have told you to save them somewhere safe.

Did you save those codes? If not unfortunately your account would be forever lost as having two step verification enabled also takes the ability to recover the account out of the hands of support

It’s not the password I’m having issues with. I’m having issues with my account getting locked fro security purposes. It wants me to put in a phone number to get a recovery code from the text or voice message. However, I don’t have a phone like, at all.
I’ve also already tried to reset my password, which did change but I’m still security locked.