how to i get a person to help me?

Hi, DianeHibbard! I'm sorry to hear you're having an issue with your son's account. No worries, I'm happy to assist you with this today.

Please check first how many accounts or profiles you can see here when you sign in using your son's account.

https://account.microsoft.com/family/home

I'm looking forward to your response so we can sort this out.

My niece is the same so I totally understand. Good luck!

Best way to find the different ways to reach support would be at the
support site here.

I do not know your situation, but following the
Xbox Status site might help, or using the
Xbox Assist feature might be another resource.

I hope these are helpful resources for you!

You would have to request a call at http://support.xbox.com/contact-us However, being that it's a widespread outage, they may not be able to do anything until it's fixed.

Thanks just trying to get a kid to relax is difficult. appreciate the support.