account doesn't exist message despite being logged in with that account

Discus and support account doesn't exist message despite being logged in with that account in XBoX Accessibility to solve the problem; a little bit ago my account was compromised, but this only started today and i secured my account afterwards. my emails and accounts also says that i... Discussion in 'XBoX Accessibility' started by Daan Decorte, May 14, 2025 at 1:33 AM.

  1. Daan Decorte
    Daan Decorte Guest

    account doesn't exist message despite being logged in with that account


    a little bit ago my account was compromised, but this only started today and i secured my account afterwards.

    my emails and accounts also says that i am logged in, so this means my gmail didn't get changed, right?-

    :)
     
    Daan Decorte, May 14, 2025 at 1:33 AM
    #1
  2. b5ddc9c0-fcbd-47bd-b Win User

    Lost Microsoft account

    Hi, I'm saying it dissapeard because i couldn't log in, but got no message about the account being deleted. When i tried to log in, It said that my account just don't exists
  3. NetroAlex Win User

    Account "doesn't exist" when logging in

    Hey Lucas, thanks for the answer.

    Excuse my late response, had some trouble getting THIS account back after trying some fishy stuff to get to my old one.

    That's tragic. Means I lost all of my progress on my account.

    I understand that I can't recover my old account now. I am lucky that I "only lost" an account to a game, could've easily lost much more to be frank.

    So I can create a new Microsoft account with my old email I had been using before, since it doesn't matter anymore?

    I suppose I also can't ask for my old Minecraft username if I were to buy a new account, let alone get it for free?

    (FYI, I have since regained access to my mail inbox)

    Again, thank you for your insightful response; otherwise, I would have still been searching for a way without success.

    Alex
  4. Lucas Lauer Win User

    Account "doesn't exist" when logging in

    Hello, AlexxxxS. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Looks like your account got hacked. I am sorry for this. In this case, since the hacker took control over your account, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

    https://support.microsoft.com/en-us/account-bil...

    The Microsoft recovery form is available on:

    https://account.live.com/acsr

    If when you try to fill the recovery form you also receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

    No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. So that's the only available option for a hacked account.

    If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand.

    If you have any question, please let me know. And again, I'm really sorry about this.
  5. aeneasfromhell Win User

    I connected my ps4 account with a deleted Microsoft account

    Iam not quiet sure what you mean. But if you mean wheter or not i can log in with the deleted Microsoft account, i can not. I get an error message in mc saying i have to log in with said account, which doesn't exist...
  6. 4cc68187-277e-45b9-b Win User

    I Can't Sign In

    Why can't I log into my xbox account? Every time I log in it says my account doesn't exist...I tried my other Microsoft accounts and its still saying the same thing your account doesn't exist. I don't recall deleting my account or confirming to have it
    be taken down.
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account doesn't exist message despite being logged in with that account

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