I have been charged twice for Microsoft game pass

Discus and support I have been charged twice for Microsoft game pass in XBoX Accessibility to solve the problem; I have been charged twice for Microsoft game pass this month. Once on my old bank card and once on my new bank card. There is no option to dispute the... Discussion in 'XBoX Accessibility' started by BenL733, May 14, 2025 at 1:33 AM.

  1. BenL733
    BenL733 Guest

    I have been charged twice for Microsoft game pass


    I have been charged twice for Microsoft game pass this month. Once on my old bank card and once on my new bank card. There is no option to dispute the payment on the account page as its just says its approved. There is no option to live chat or speak to someone to resolve the issue.

    How can I request this extra payment is refunded?

    :)
     
    BenL733, May 14, 2025 at 1:33 AM
    #1
  2. Joel M77 Win User

    I have been charged twice for Microsoft game pass

    Hi BenL733, my name is Joel, I'm here to help you with any problems or questions you may have.

    BenL733, when you go to the purchase history of your Microsoft account https://account.microsoft.com/billing/orders/, are the two charges you are referring to shown there?

    Please note that this is just a public forum, I will respond to you in a short period of time as much as possible, apologizing in advance for any delay in the response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

    Regards
  3. MishManners Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    Sorry this has happened to you.

    You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
    website (if you aren't in the US/Canada) and someone will get back to you about these charges.

    Good Luck.
  4. SoullessCodith Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    I have had this issue myself. It is best to contact Microsoft support by phone with that type of problem. Just a heads up it could take 7 to 10 business days for the money to be put back into your account.
  5. JasonDICKINSON Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    purchased from Xbox Live account
  6. AridLizard Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    not all the contact us categories give you the option to talk directly to Support

    to get a call back or online chat with Support, go to https://beta.support.xbox.com/contact-us then select Family and online safety as the category and I want to protect
    my account as the topic.

    skip the Covid notification then scroll down to the bottom of the options for Chat online or Request a call.
Thema:

I have been charged twice for Microsoft game pass

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