Why is my Xbox series s controller disconnecting despite being plugged in?

i have same issue

Xbox Series S controller freezes and disconnects but the light on the controller stays on,
The problem happened to me a lot and the batteries are new, and i did power cycle, The device and the control were updated

my device xbox Series s, i got it two days ago

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Blake

I found this strange, Xbox series X/S controllers has the same 3.5mm jack connector as the Xbox one controllers

Why headphones do you have?
Did you tried using a completely different headset to see if something similar happens?
Or if you have another Xbox Series X/S controllers please try the headphones there

i have a problem with my controller and turtle beach stealths 600’s series 2 disconnecting from my Xbox at random when I’m playing a game my audio starts getting all crackled and then lags and then disconnect from my Xbox.

If I open xbox gamebar it says controller disconnected and nothing happens when I press A on series s

Xbox One, Xbox One S, and Xbox One X controllers work on Xbox Series X|S, and vice versa. However, Xbox 360 is on it's own, similar to the OG Xbox.

What's cool however is if you remote stream Xbox One, One S, One X, Series S, or Series X on, say, a PC, you can plug in a 360 controller and use it on the newer generation.

But no, newer controllers aren't supported on 360.