Is there something wrong with claiming a warranty for a damaged elite controller?

Looks like something in the controller is damaged. If you dont have warranty available you will need to buy a new one. Microsoft doesn't repair controllers.

I bought Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years) and have had the controller replaced, but now it shows like the replacement was not migrated to the plan. I need to get it fixed.

I have already had to file standard warranty replacements numerous times. I am yet to use this one after the 1 year manufacturer warranty. Not that that has expired I am blocked from using the "Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years)" because it was associated with another serial. I need a real person at microsoft to help.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Taking the faceplate off your Elite Series 2 Core controller should not void your Microsoft warranty, as long as you don't damage the controller in the process. However, it's worth noting that any damage caused to the controller during the disassembly process or any signs of tampering with the controller could potentially void your warranty. Furthermore, any modifications or repairs you make to the controller on your own may be excluded from the warranty.

You mishandled the item and did not follow best operating practices, this is on you and no court in any land would allow you to claim on that.

Plus any warranty on the controller will be null and void now as you caused physical damage and this is not covered.

Hi Helmut,

Thanks for the reply containing an update. At this point, since you've fully updated your PC and the drivers, etc, tried wireless and wired connections to attempt to update the Elite controller, as well as other devices and other internet connections, the
fact that your Elite Controller will not update or accept an update likely means that there is something wrong with the controller itself and it may need either replacement or repair. If your Elite controller is in warranty, then I would recommend that you
set it up for repair or replacement. Below is a link that you can use to check the warranty and set up a replacement or repair for that:

Request an Xbox controller replacement

If you'd prefer assistance with setting up a repair/replacement, then I'd recommend that you
request a call back from Xbox Support.

I hope this helps out a bit further.