Why is my new realm not showing?

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on your purchased Realm is not showing, and I understand your confusion.

According to your description, you renewed this subscription but it still shows as inactive, but the payment was completed and you purchased it from PS5, which is usually the case, there are a number of reasons for this problem:

1. Payment processing delays: Some payment methods may take longer to process transactions, especially if the bank or payment processor's system is busy.

2. Account verification issues: If your account is newly registered or you have not made a similar purchase before, the system may require additional verification steps.

3. Network or server issues: Occasional network outages or game server maintenance may cause delays in transaction processing.

4. Purchase Restrictions or Policy Issues: Game developers or platforms may have specific purchase restrictions or policies that may affect the completion of transactions.



For your situation, please try the following:

1. Check your account balance and transaction history: Log in to your game account or the relevant payment platform and check your account balance and recent transaction history to confirm whether the transaction has been recorded but not yet completed.

2. Contact the game developer or platform customer service

Based on this situation, typically, if the order is not processed, the money must be returned to your payment provider within 24 hours. It may show as taken, but it is actually a pending transaction, now if the transaction has been completed, you should see the order details, including the order number, via

Microsoft account | Order history page. If you can see the order history correctly, there may be a delay in the arrival of the subscription.

If the above doesn't work, you can contact Minecraft Support for more help: Contact Us | Minecraft Help 

Please feel free to let me know if you have any further updates, thanks. 

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

Signing in via the Minecraft launcher has given me a realm but it isn't my realm but a brand new one, how do I get my realm back?

Hi! My name is Ben and hope you are doing well.

With regards to your issue, do you see the realm active in the game or if it is showing 2 realms?

Because based on the Minecraft FAQ page: Whether you are trying to dust off an old Realm or just forgot to extend your time, you may want to renew an expired Realm. Currently it is not possible to add time to an expired Realm. However, the world within the expired Realm is not lost! After you purchase a new subscription and create a new Realm it is possible to move any backups made of the world within the expired Realm to the new Realm.

But there is a way to backup your previous world to the new realm you purchased, here is the link as well for reference how to back it up https://help.minecraft.net/hc/en-us/articles/44...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope the information helps. But let us know further details and we will try our best to assist.

Kind regards,

Ben

So I've found out how to fix the issue, it's really simple. God knows how both MS and Mojang don't know how to fix it.

So it turns out you can't renew an expired realm subscription, but you CAN replace the new world in a new realm with your old world from your expired realm:

1. On your expired realm, click "edit", then go to "game" and there is an option to download your world, so download it.

2. Buy a new 10 person realms plus subscription and create a new world within that realm. It doesn't matter what the name is or anything (looks like you've already done this part).

3. On your new realm, click "edit", then go to "game" and there is an option to REPLACE your world in the new realm.

4. Replace the newly made world in the new realm with the world from your expired realm that you downloaded.

5. Invite all of your previous members to the new realm and play. Your old world should be exactly as it was, with every member's inventory intact.

Hello Unholy Eff3ct! Same issue, sooo frustrating.

I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
there is no 10 player "Realm Server Subscription" anymore, there is only a
10 player "Realms Plus Subscription" or
2 player "Realms Server Subscription".

Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

- Sarandipity