How do I fix “you need this update to use your console, but something went wrong” trying to...

Hey TwiningList9827! Check out the steps
here to preform an offline update. Post back and let me know how it goes!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We just need to perform an extended powercycle and reset the network hardware by following the steps below:

"1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

So I turned off the console, unplugged the cable, waited 5 minutes and then turned it on.

It told me that there is an update I need to perform and when I try to do that, it gives me another error.

"There was a problem with the update"

You need this update to use your console, but something went wrong.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try the following troubleshooting steps below and see if it helps:

1. Power cycle both console and router

- To disconnect and reconnect your console: Press and hold the Xbox button on your controller for 10 seconds, and then unplug the console's power cable and wait 10 seconds. Plug the power cable back in, and then press the Xbox button on the front of your console to turn it back on.

2. Try using both wireless and wired connections (if possible try using a mobile hotspot as well).

3. If it still didn't work, please bring up the Xbox Troubleshooter menu and reset the console (keep my games and apps).

-Unplug the network cable if you're using a wired network connection then power off your console, and then unplug the power cord to ensure that the console is completely powered off.

-Wait 30 seconds.

-Plug the power cord back in.

-Press and hold the BIND button (the one used to sync controllers) and the EJECT button, and then press the Xbox Power button on the console.

-Continue holding the BIND and EJECT buttons for 10-15 seconds and listen for two power-up tones a couple of seconds apart.

-Once you hear the 2nd tones please release the button.

-If this is successful the Xbox will turn on and should start and show the Xbox Startup Troubleshooter. On the Troubleshooter page, please select Reset this Xbox and then choose "Keep games and apps".

4. If it didn't help, perform an Offline System Update by following the steps on this link: https://support.xbox.com/en-US/help/hardware-ne....

I hope that helps.

Thank you, Anderson. The console is connected to the router using an Ethernet cord. When I test the network connection, it says it’s all good and connected. However, when I try to update the console, it says “There was a problem with the update. You need this update to use your console, but something went wrong.”

Error code: 0x8B050084 0x00000000 0x000000201