Account hacked how do I contact a Microsoft specialist

Hi Steven,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that your account got compromised, here are all the available resources that can help you with your situation. Kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to get back a Microsoft account that has been compromised: https://support.microsoft.com/help/24ca907d-bcd...

The recovery form is your only chance to get your account back because hackers may have altered the majority of the data associated with it. However, the likelihood is lower. Here's the link of the form https://account.live.com/acsr

Here are comprehensive instructions for using the Account Recovery Form:

https://support.microsoft.com/office/b19c02d1-a...

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

You initially shared that you want to contact support. Here's how you could proceed in contacting Xbox support:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

You may use this chart as a guide when requesting a callback:

https://answers.microsoft.com/en-us/xbox/forum/...

Regards,

Alvaro

Hello There

Thank you for reaching out to us here on the forums. This situation has already been responded to on a different thread here:

refund or possible code change. Please refer to the response provided on the previous thread.

the best thing you can do is follow these steps to try and help with your situation

How to recover a hacked or compromised Microsoft account

if this doesnt help contact Microsoft support

My account has been hacked can I please talk to a specialist

According to Microsoft:

How to recover a hacked or compromised Microsoft account - Microsoft Support

And have a look at:

Contacting support for a Microsoft Account - Microsoft Support

Contacting Microsoft support about your Microsoft account

Important:

• To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.
  
• They cannot do more than you can do for yourself with the forms available from the website.