Unable to change privacy and online safety information

Hello BEACH BBQ.

If an adult (Parental) account is associated with your safety and privacy settings then you are unable to change those settings.

For more information please read

Xbox online safety and privacy settings

Hi there! This is Virginia O.

I understand that you are experiencing issues customizing your Privacy and Online Safety information.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please verify your account age because even if your account is set as an adult, it is best to double-check your birthdate in your Microsoft Account settings: https://account.microsoft.com/ to make sure it reflects your correct age.

And then check family group settings. If your account is part of a Microsoft Family Group, it may still be restricted. Kindly leave the family group by visiting Microsoft Family: https://family.microsoft.com/ and selecting Leave Family Group.

Be guided that an account can only leave the family group if it is an adult account.

Next is to customize your Privacy and Security settings using a different device or browser and then go to: https://go.microsoft.com/fwlink/p/?LinkId=746875

Thank you for your cooperation.

If you are unable to change your privacy setting, please check Xbox Support page.

support.xbox.com/.../online-safety

use this link for information on how to change his privacy settings and then add a parental code to stop him changing them.

You can change your (son's) privacy settings online. Keep in mind that a child account has certain restrictions placed on it that cannot be changed. See here for instructions and more information:

support.xbox.com/.../online-safety. Hope this helps!