I'm having a problem creating a second xbox live account.

Hello! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly give me more details about your inquiry? Are you getting a specific error message?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hey there CaptiveRuby3.

Unfortunately there isn't a way to reverse creating an Xbox Live account. Is it possible that the Offline account is still on your Xbox One and a second Xbox Live account was created?

@ace386 you should be able to set up the Xbox Live account on the second console even though it is the same account that you've used on the first console. But yes, you cannot have two Gamertag using the same email address. You will need to create a different
email address or Microsoft account for the second Xbox Live account.

For the sign-in solution wizard, please follow this link:
support.xbox.com/.../sign-in-solution

You can also create a new account by following this link and select "I need a new Email account".

If you still have problems signing up for a Xbox Live account on the second console, please contact our Phone or Chat support department for further assistance.

I'm having the same problem. I can get online. My avatar shows I'm signed in but when I go to the store (Minecraft) it says I need to create an Xbox Live account. When I go to Xbox Live signup it says I'm already signed in. When I try to create an account
using my Windows and Xbox Live account info it says the credentials are already being used (by me).

Part of the problem I'm having is when I'm signed in with the Avatar, I don't know if that's the windows live account or the Xbox live account or something else. I doesn't say, which is not helpful. I can log into both windows and xbox live on my computer.

How do I associate my gamertag with my Xbox avatar? Or, if that's not the issue, how do I resolve this?

Hi! Did you try to create your account via https://www.xbox.com/en-US/ instead? That should usually work.