Request for Migration Cape Assistance

NotNurtok · May 4, 2025 at 5:32 PM

Dear Microsoft Support Team,

I hope this email finds you well. I am reaching out regarding the Migration Cape, which I was unfortunately unable to receive due to an issue with my account.

My account has existed for quite some time, but it was never linked to a Mojang account. As a result, I was unable to complete the migration process and therefore did not receive the Migration Cape.

I would sincerely appreciate any assistance in receiving the cape or, if possible, an alternative solution for this issue. If providing the Migration Cape is not possible, I would love to suggest a replacement cape, such as the “Bucket Cape”, as a way to acknowledge players affected by this situation.

I truly value the time and effort you dedicate to supporting the community, and I greatly appreciate any help you can provide regarding this matter.

Thank you very much for your time and support. I am looking forward to your response.

Best regards,

:)

SweetMonet

Sorry to hear about that. Please try to submit the form again and make sure to select these options so that you will be directed to a real person and not an automated answer.

https://help.minecraft.net/hc/en-us/request/new...

What is the Category of Your Questions?

Technical Support

What is the Subject for Your Question?

Downloads and Installation

SweetMonet

You're most welcome and my pleasure to assist you today, NotNurtok!

SweetMonet

Please let me know if you still need more assistance. Thank you.

NotNurtok

Thanks but this was sended directly to me after i posted it:

Hello,

As of December 18, 2023, Minecraft Support is no longer providing assistance with migration-related requests as the migration period has already expired.

We had been reminding Minecraft players in monthly emails to migrate their accounts from June 2021. In 2022, notifications were sent out informing players of game restrictions for non-migrated accounts. The migration end date was extended several times during the two-year period, finally ending in September 2023, at which point players would no longer be able to log in to their accounts on minecraft.net, or in the launcher, if Legacy/Mojang accounts were not migrated.

After the migration was completed in 2023, we offered a 90-day grace period during which affected players received a new game license. This grace period ended in December 2023.

Please note that accounts can no longer be migrated and refunds can no longer be requested for these accounts. Our migration process was conducted in compliance with all relevant laws and regulations.

For more information, please see the following FAQ articles:

Minecraft Migration to Microsoft

I missed my chance to migrate. What happens to my account? | Minecraft Help

We understand that this may not be the expected outcome, so we appreciate your understanding and support.

So what should I do?

SweetMonet

Hi, NotNurtok! I'm sorry to hear you're having trouble with the in-game add-on for the Minecraft Game. No worries, I'm happy to assist you with this today.

Since this is an in-game issue, I would suggest reaching out to Minecraft support for them to check and see if they can still provide you with the item that you are looking for. You can submit a ticket here so that one of their support representatives will get back to you.

https://help.minecraft.net/hc/en-us/request/new...

I hope this helps!

Request for Migration Cape Assistance