I bought a game with my Microsoft account and now I cannot access it.

Hello, Tim! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly go to the following link and check in the “Order History” section to see if this purchase appears?

You can check it from here: https://account.microsoft.com/billing/orders/

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

I cannot access games that I have bought but I can access games that my friend bought through game sharing. microsoft needs to fix this ASAP.

Well, maybe I dont tell exactly my problem. I try it with other words:

I bought the game with my regular email adress. That ist the email adress I also use to login in my microsoft account and I still use this email adress.

Somehow (and I dont know why it is so) I have now another gamertag but i still use the same email adress.

Because of this, I cannot login in another way in my microsoft account.

The game I bought (Minecraft) seems to be linked to my old gamertag.

I hope that someone from microsoft can look in my account details and fix this problem, because it is not very cool to buy a game and than have no access to this game

Greetings,

Christoph

if you cannot access your microsoft account and have 2fa active then they are right all is lost, and as the microsoft account is the account that minecraft migrated too you have now lost minecraft if you cannot access the microsoft account.

Hello,

I bought 9 euro vbucks just now with my Microsoft account balance from a gift card and I have xbox account linked to my epic games. I don't see the vbucks on my account. Is it not possible to access the vbucks on pc?

Thanks