How to get a replacement code on my new Xbox gift card?

Damaged gift card how do I get a new code

I missed some number of my Xbox gift card.

Hello Landen,

Thank you for posting in Microsoft Community.

We understand that you're looking for replacement code for gift card. If the code on your gift card is unreadable, you can contact our live support team for assistance. They will ask you for some information about the gift card, such as the purchase date, proof of purchase and the store where it was purchased, to verify your ownership. Once they have verified your ownership, they will help you with replacement code.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

I hope this helps!

Sincerely,



Microsoft Community Moderator

Hello my name's Jay.

There's a new self-help link to help with a gift card or digital code.
Here it is:

https://xbox.com/code

You should be able to request a replacement on that link.

this is to a moderator/xbox staff member: (regarding xbox avatar store/marketplace)

instead of using a credit card as a payment option could i use an xbox gift card? say the gift card was $10.00. any time i bought an avatar prop the amount would be deducted from the $10.00, correct? once that amount is gone i'd get another gift card to
replace it? how do i know how much is left on the gift card?

There is an 800 number on your receipt or the back of the card. You need to call that number to get a replacement code. Gift cards are sold by third-party, who buy blocks of codes from Microsoft.