How do I get hold of a live agent

How do I get in touch with a live agent?

That would be great, thank you!

Hey, Skyler!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

We do not have the tools here to help you with your warranty replacement order since we are Independent Advisors.

But nothing to worryI I can directly reroute you to Microsoft Xbox Support as they have the tools to process your Xbox replacement controller order on their end.

Thank you so much for your time. I hope you have a great day!

Hello Skyler Martin,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

There may have been several phases involved in the process getting servicing or a replacement for the device. We understand that you are trying to get in touch with the live support team seeking for guidance on how to send a request for replacement service for your controller. In order to set your expectations, we want to make it clear that the request procedure begins with you and must be completed using your account.

Link: Getting your Xbox device serviced | Xbox Support

If this link gives out an error in requesting service/replacement of your device, you can contact the members of our support team.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi, my name is Annanda, thank you for your question and for reaching out.

Lisa, I am so sorry you are going through this.

First, just to make sure, try to access all your emails and see if one of them has the emails regarding those billings. Now, if neither of your emails has this information, you need to contact Support directly regarding this issue, okay? Here in the community, we do not have access to account/billing information, so this needs to be addressed directly with Support:

https://support.xbox.com/contact-us/

It may be a bit tricky to find an option on the Support that gives you access to Live Chat or Request a Call, but all you need to do is just keep changing the options until one gives you access to it, okay? It may not be the correct option, but it will get you in touch with support, which is the most important thing here.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.