How can I speak to an advisor about my Microsoft account

How can I speak to a live person on the phone with Microsoft about an issue on my account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BobH_237, if your account has been hacked and you have already tried the form but have not been able to recover it, you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

In order to speak with support create a new Microsoft account so that you can log in and speak with them.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Andy, how are you today? Hope you're well.

Could you explain the issue with more details, so I can guide you in the best way to solve it?

Same here. Tried and tried for call back and left messages but nobody comes back. But they still take money on time😡

Thanks for contacting us my name is Samy, I am an Independent Advisor and I will be helping you today.

How are you, Chudy?

You will need to speak to a Microsoft agent to see if they can change the code.