How do I get my account on my old Xbox one?

Hi there.

Thank you for reaching out to the forum. Check this guide on how to recover your account password.

• Reset or recover your lost Microsoft account password

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Joshua, if your account was hacked there are two ways to try to recover it, the first is through the account recovery form below, and the second is by contacting Xbox support and requesting an ACT (Account Takeover).

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Hi Alyssa! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

If you do not have the email address associated with it, I'm afraid that in order to recover a Microsoft account, you will need to find the email address. In this case, the only option you have is to perform the following workarounds to locate the email address linked to your Microsoft account according to the official Xbox website: https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

"Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

Note: Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

Note: This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

Steps for the organizer:

Open the Xbox Family Settings app on their mobile device.
Choose the member whose account info isn’t known.
Select the Info bubble next to the user’s gamertag.
Review the info under Account email for the Microsoft account that’s associated with their Xbox profile."

If you're able to locate the email address of your account, you can proceed with recovering it through the account recovery webform:

https://account.live.com/acsr

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I have tried so many time but I dont have enough information to put in the account recovery form.

Hello again, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

https://support.xbox.com/en-US/contact-us