Why did you take my gamertag away from me, Xbox?

ReviveNd0Wk · May 2, 2025 at 2:42 AM

Yes this has been done by you guys. Guess what? For no reason what so ever with no email, warning, notice, NOTHING. The worst part? Not being able to fight it and fix this because I can't make an appeal since there's conveniently nothing to appeal to on my enforcements page for my account to contact the enforcement team. I need serious help because I didn't do ANYTHING wrong and my gamertag of 4 years gets stripped away from me. My gamertag is 'Revive' and now its 'KindFoal4640625'... I deserve my gamertag back! I'm a positive gamer and I've done nothing to deserve this. It's completely unfair! If there's someone thats on the enforcement team or anyone that can help me get my name back sees this, don't hesitate to reply to me.

P.S I have also contacted Xbox support multiple times. If you require me to provide the reference numbers, I will provide them for you.

:)

Smwutches

The enforcement team would be the only ones to handle that and they do not use the forums. If there's no appeal available, then nothing else can be done.

SwordofWhedon

Nothing has been taken away from you. If you pre-ordered the Xbox one version, you will have to re-pre-order it as the release date changed. If you ordered the deluxe version that contains the Xbox one version, you’ll have to re-pre-order it for the same reason.

onyxishere

When your account is banned you lose access to all content associated with that account and it cannot be transferred. This is listed in the ToU and the CoC that you agreed to when you joined Live.

Smwutches

Gold is generally not cancelled because a of a subscription. You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Lumie Helps

Hi there Alexander P.

I am Lumie and I would love to assist you today. This is a community forum. We are not Microsoft, we are users like you.

I am so sorry you are having issues with an incorrect payment. You can find your payments here: [account.microsoft.com/billing/orders]

You can request a refund here as well. If the payment is completely out of nowhere, you may have a compromission. You can find out here: [account.live.com/Activity]

You can also contact support here: [support.xbox.com/contact-us] in case they can help.

I hope this helps.

I shall be here for your response. -Lumie

Why did you take my gamertag away from me, Xbox?