Title: Two Xbox Accounts Tied to One Email – Can’t Access Main Account on Other Devices

Discus and support Title: Two Xbox Accounts Tied to One Email – Can’t Access Main Account on Other Devices in XBoX Accessibility to solve the problem; Post: I seem to have two completely different Xbox accounts linked to the same email address. One is my main account with all my Forza Horizon 5... Discussion in 'XBoX Accessibility' started by Nick Simon (Grade 9), May 2, 2025.

  1. Title: Two Xbox Accounts Tied to One Email – Can’t Access Main Account on Other Devices


    Post:

    I seem to have two completely different Xbox accounts linked to the same email address. One is my main account with all my Forza Horizon 5 progress, and the other is a separate account that I don’t use as much.

    I’m still signed in to the correct Forza account on my PC and can play, but when I log in with the same email on any other device, it always takes me to the wrong account (the one linked to Minecraft).

    There’s no option to choose between accounts, and I’m really worried I’ll lose access to the Forza one if I get logged out on my PC.

    Any help or ideas would be appreciated!

    :)
     
    Nick Simon (Grade 9), May 2, 2025
    #1
  2. Rostom L Win User

    Wrong gamertag linked to my email

    Hi Justin!

    When was the last time you had access to your main account and on which device specifically?

    It's possible that the email address that was linked to your main account is a different one. Try to check your email history or other devices in finding traces to which email address your main account was linked to.
  3. ChunkyHunkMonky Win User

    I cannot change my account on xbox app or xbox game bar

    Correct, the account it keeps trying to sign in on is the account I use for nearly everything, including the main account tied to my PC. I have my Xbox account tied to an old email that I only use for Xbox, meanwhile, I use the other email (the one that Xbox auto logs me into) for every other aspect of life
  4. Rostom L Win User

    1 Microsoft account with 2 Xbox accounts on it.

    I understand. Thank you for the additional information. Technically, you have two Microsoft accounts with two different Xbox profiles. Please note that email notifications can be changed or set to your preference and not necessarily be the primary email address of your account.

    I suggest that you try to login your other email addresses to the Microsoft website to check if your main Xbox profile was linked to one of them.

    Also, when was the last time you were able to access your main Xbox account?
  5. KindGryphon Win User

    I really want to combine two accounts but I can’t

    I want to combine my accounts for Minecraft because I used an old email and I couldn’t access online so I made a new email and now half my worlds are tied to one account and the other half is tied to the other
    Nothing is transferable or able to be combined between accounts.
  6. Robin Young2 Win User

    How can I recover my hacked user account?

    The primary issue seems to be that the main email tied to the account has been changed and the recovery process needs that email to login. I can’t find a way to dispute this.

    Right now it looks like the hacker has all the power and I have no recourse.
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Title: Two Xbox Accounts Tied to One Email – Can’t Access Main Account on Other Devices

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