Can't restore my Microsoft account to play Forza Horizon 5

Discus and support Can't restore my Microsoft account to play Forza Horizon 5 in XBoX Accessibility to solve the problem; Good afternoon! I have this situation: Back in February 2024 I bought Forza Horizon 5 on Steam, I bought not through a bank card, but Steam wallet.... Discussion in 'XBoX Accessibility' started by Славинська Марія, May 1, 2025 at 5:52 PM.

  1. Славинська Марія
    Славинська Марія Guest

    Can't restore my Microsoft account to play Forza Horizon 5


    Good afternoon! I have this situation:



    Back in February 2024 I bought Forza Horizon 5 on Steam, I bought not through a bank card, but Steam wallet. The game was deleted somewhere in December 2024.



    Now I decided to install the game again, but in its main menu I entered my Microsoft account password wrong a couple of times, and my account got locked.



    That's where the problem arose. I can't restore my account via my phone number, because I changed my mobile number also in December 2024.



    To enter the card data (4 last digits) to prove that I bought the game I also can not - as the game was not bought through the card, but through Steam Wallet.



    What should I do now? Can I transfer the game data to another Steam account? Can I restore my Steam account if I can prove that I bought the game via Steam Wallet? I have a huge amount of progress there and I wouldn't want to lose it.



    My account number is 380954629787

    :)
     
    Славинська Марія, May 1, 2025 at 5:52 PM
    #1
  2. Nursemorph Win User

    Trying to appeal very old ban

    The ban is only part of the OP issue...their main problem is that they cannot sign in to Forza Horizon 5 with a different Microsoft/Xbox account like you should be able to. Because of that they can't play due to the account being banned from XBox Live
  3. Pogman6988888888 Win User

    Why is Cloud Gaming not letting me play games I have already downloaded?

    For example I have downloaded Forza Horizon 5 but can't play it on the cloud. But can play Forza 4 on cloud
  4. CharlesTan4 Win User

    You'll need a new app to open this ms-xbl-multiplayer

    i dont play others game

    i think this because i played forza horizon 5 with my friend microsoft account(xbox app is my account) before i buy it on steam. And now maybe the xbox think im own forza in microsoft store,

    so every time i want join friend ini xbox, it bring me to forza page at microsoft store
  5. BogdanTgb Xbox Win User

    Forza Horizon 4

    I found that I can't sync, get my old data back. But, I found a way to get the forza horizon 4 in my second account! In Microsoft store it says that I can play forza horizon 4,or buy to my own. Does this mean that I have to buy the game? I think no.
  6. Omar Mihai Win User

    Stolen account and after recovery data and library wiped

    I didnt create any new account i just recover it with the microsoft recovery steps like password and after the phone number that was not changed but my main problem its that i lost the games that i payed i had Forza Horizon 4 Forza Horizon 5 and some DLS`s that are all gone and i want my games back i even have the proof for Forza Horizon 5.
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Can't restore my Microsoft account to play Forza Horizon 5

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