How to fix remote play

Hi Lukasz,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues when using Xbox Remote Play on mobile data.

The bandwidth requirement is 7-10 Mbps, please check if your mobile data has stable speeds that's above the requirements.

If the requirements are met, here are the steps on how you could proceed with the remote play.

On a mobile device:

Open the Xbox mobile app.

Select the My Library icon and select Consoles.

Select the console you want to connect to and then press Remote play on this device.

Keep me posted.

Regards,

Alvaro

Hi Luca_257,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues using the Remote Play feature of your Xbox.

In order to enable remote play, you need to enable remote features from the settings of your console.

Press the Xbox button on your controller to open the guide.

Go to Profile & system > Settings > Devices & connections > Remote features.

Select the Enable remote features checkbox.

In Xbox App Preferences, you need to select "Allow connections from any device" if you want to remove any authentication.

If these settings are already configured properly, here are the steps on how you could proceed with the remote play.

On a mobile device:

Open the Xbox mobile app.

Select the My Library icon and select Consoles.

Select the console you want to connect to and then press Remote play on this device.

If you're still having issues, try connecting to a Wi-Fi network with strong signal. Mobile data is not stable compared to Wi-Fi. For optimal Xbox Remote Play, you'll need a stable internet connection with a minimum upload speed of 4.75 Mbps (9 Mbps preferred), and a 5GHz Wi-Fi network (or Ethernet connection)

Regards,

Alvaro

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello, unfortunately there is this problem with remote play on iOS 16, but there is still no solution for it.

https://answers.microsoft.com/en-us/xbox/forum/...

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello,

Thank you for posting in Microsoft Community.

We understand that you are playing remotely however you are seeing black screen on PC. There is a possibility that an update is required or else this could be an issue that requires fix.

We would like to suggest few troubleshooting you can try for this issue:



1. Make sure your Xbox and PC are both connected to the strong and stable network.



2. Update your PC and Xbox app to ensure you will be able to remote play smoothly.



3. Restart PC and power cycle Xbox.



4. If none of the above steps work, try uninstalling and reinstalling the Xbox app on your PC.



If you continue to experience issues with remote play, please let us know the following details:

• When did this issue happen and what are the changes you made before this issue occur?
  
• Are you part of Xbox Insider or PC Insider?
  
• May we know if you have tried the Gaming Services Repair Tool? If yes, please let us know how it went,
  

We look forward to your response.

Sincerely,



Microsoft Community Moderator