Any help with "Disconnected from cloud session gaming?

I am trying to play NCAA 25 on Xbox one through the game pass on a cloud gaming session. I continually get the message disconnected from cloud gaming session, the game closed unexpectedly. I have reset the console and changed my network. Other cloud games are not working as well. Error code is: cV:H/SPHEczSDsq8aBDUSpfj7.1.0 Any suggestions on what I should do?

Same! No outages, nothing wrong with the connection, did every known fix, and I've been at it for eleven hours. Reporting didn't help either.

Hi, Thabani,

Thank you for your contribution and welcome to Xbox Community. It's my pleasure to help.

Sorry to hear about your issue regarding your cloud gaming experience. Let's see what we can do about it.

Have you checked if there are pending updates on your system?

Settings > System > Updates & downloads > Console update.

When you said you had reset the console, was it resetting while keeping your games and apps? Try clearing your cache this way:

Press and hold the Xbox button on the console for 10 seconds until it turns off.

Remove everything that is connected to the console

Wait for 3 minutes, then connect the Power cord and HDMI cable.

Check if you have no issues with cloud gaming using a different device or console while connected to the same network.

Let me know how it goes.

Thank you!

I'm having the exact same issue.

iOS Xbox app works fine with remote play.

Brand new Windows 10 PC causes the error.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does this happen here as well? www.xbox.com/play

Hi Georges,

Thanks for the reply, please see below:

Edition Windows 10 Pro

Version 21H2

Installed on ‎2022/‎01/‎21

OS build 19044.1503

Experience Windows Feature Experience Pack 120.2212.4170.0

Fresh Installation with all system and driver updates applied.