I've just bought a Logitech g920 for my pc but the buttons are unresponsive when I play F1...

Hi Diamond6925,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you are experiencing issues with your Logitech G920 not working on your PC when playing Xbox Cloud. I'm here to help you with this concern.



Firstly, I would like to ask a few questions to better understand the issue. Are you able to use the Logitech G920 on your PC for other games or applications? Have you tried using a different controller on Xbox Cloud to see if the issue persists?



Assuming that the issue is only with Xbox Cloud, here are some troubleshooting steps that you can try:



1. Ensure that your Logitech G920 is properly connected to your PC. Check the USB cable and make sure it is securely plugged in.



2. Check if the Logitech G920 is recognized by your PC. You can do this by going to the Device Manager on your PC. Look for the Logitech G920 under the "Human Interface Devices" section. If it is not listed, try unplugging and plugging it back in.



3. Make sure that your Logitech G920 is set as the default controller on your PC. You can do this by going to the "Devices and Printers" section in the Control Panel. Right-click on the Logitech G920 and select "Set as Default Device".



4. Check if there are any updates available for your Logitech G920. You can do this by going to the Logitech website and downloading the latest drivers and firmware for your device.



5. If the issue persists, try using a different controller on Xbox Cloud to see if the issue is with the Logitech G920 or with Xbox Cloud itself.



6. Lastly, you can try to test your Logitech G920 to another device to see if its working. This is for us to be able to isolate the issue if its on the Logitech or not.

Learn more: Troubleshooting G920 for power/connection Issues - Xbox – Logitech Support + Download

Cheers,


Microsoft Community Moderator

Hello!

So last wednesday i used my xbox one to play F1 2022 with my logitech g920 with no issues (10/19/2022). After an update that i had on thurdsday (10/20/2022) when i open my games F1 2022 F1 2021, if i have my logitech connected, the games takes forever to load (this didnt happen before the update), the logitech controller does work (even with really slow loading time) on the game menu and parts of the actual game interaction, but when it comes to racing then it stops working (seems like there is a really long delay recognizing interactions, like if i press any button on the logitech controller takes like 1 minute to recognize it).

All these problems disappear if i disconnect the logitech controller, everything goes back to normal, again this was working well last 10/19 before xbox update.

I tried, factory reset for xbox, reinstalling the games, clearing caches updating logitech firmware, and as i saw in EA forums there are a lot of users with the same issue so i discarded that it my logitech (but i tested it anyways on a computer and works with no problems)

Can i have some assistance for this? is it possible to rollback my xbox to before that update?

Hi there. Next time it would be nice if an XBOX update would not cause so many disappointed paying customers......

Also look over here : same issue Logitech g920 not working properly with F1 2022 - Microsoft Community

Is the a solution available ?

I bought a logitech g920 racing wheel for my xbox a few months ago and i love it. However now im having some problems with it. Whenever I try to play a game like f1 22 for example, it takes a really long time to open and sometimes crashes, and then if it does open the game it works fine for the homepage and stuff but as soon as i get on track and hit the gas or brake pedal its like the wheel disconnects because I no longer have control in the game. and its not only f1 its all games and when i play the same games with a normal controller they work fine. I really dont know what the problem is can someone help please?

Thanks

Hi Dylan,

I have the same issue with my G920 an F1 22, I started experiencing it yesterday. Do you have any update on how to solve it?

you need to contact Logitech Support for help with their product