My son has bought GTA shark card for Xbox series x but he has the Xbox one version of the...

Are you playing the Xbox One version or the Series X/S version of GTA Online?

Please make sure your version matches the shark card you purchased. Shark Cards for the Series X/S version will show "(Xbox Series X|S)" in the name in the order history.

My son has purchased £30 worth of shark cards for gta 5. He has not recieved them yet. However when I checked my emails it states on the invoice that it was for xbox one x/s. He only has an xbox one. Am I to belive he has now lost this money as bought the wrong ones?

He uses my xbox x/s at the weekends and it hasn't shown up on that either.

It wouldnt show up on the xbox series x/s unless you specifically have the series x/s version of the game as far as i am aware.

That being said you can try requesting a refund using the steps here: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

My son made 2 purchases of cash cards in GTA on his XBox one that haven't shown on his account.

These were purchased on 1st January and I've been trying for weeks to contact Microsoft via Live Chat/Call Back but failed every time! Each time I request a call back it just states there has been an error and to try again. It's getting beyond a joke that I can't communicate with anybody so thought I'd try posting to the community in case anyone can help. I've tried everything it advises in the self help sections.

The first purchase was for 'GTA Online: Great White Shark Cash Card (Xbox Series X|S)' @ £11.99 and the other for 'GTA Online: Bull Shark Cash Card (Xbox Series X|S)' @ £5.99, not huge sums to lose I appreciate but it's the principle of paying for something that we haven't received!

Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue.

I'd just like to arrange for these transactions to be reversed if anyone can help point me in the right direction?

Thanks in advance for any help you can provide

"Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue."

That is definitely the issue. As far as I am aware, the shark cards for the series X/S will only work with the Series X/S version of the game.

We also have the same problem, my son has an XBOX ONE X and purchased the Whale card through microsoft store and it was this one:

GTA Online: Whale Shark Cash Card (Xbox Series X|S).

Does this mean he has purchased one that isn't compatible with his ONE X machine? The currency hasn't shown up in his balance almost 24 hours now.

We have placed a refund request via microsoft, But how do we purchase the correct one that is compatible?

Sorry, you've mentioned that you have purchased the Megalodon Shark Cash Card that is for Xbox Series X|S, but the one that is for Xbox Series X|S is "GTA Online: Megalodon Shark Cash Card (Xbox Series X|S)"