The verification code doesn't arrive in my Outlook.

Hi Sixth,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you're having issues logging in to your Microsoft account when using Microsoft Store. I understand that you don't receive the security code that's being sent to your email.

If this is the first time that this happened, there may be heavy compromised traffic coming from your geographical location and to protect you, Microsoft may also not deliver codes to your account as fast as usual. While rare, these issues will be automatically resolved after a certain period of time. Kindly try to login again after few hours.

Please check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

If you've followed all the recommended settings and you're still not getting the codes, kindly see this official support article about Microsoft account security info & verification codes:

https://support.microsoft.com/en-us/account-bil...

Please note that in this public community forum, we are Microsoft users like you trying to help and guide other community members. This means that we do not have access to other accounts or access to other users' information.

If you're still experiencing issues after following all the steps, kindly contact Microsoft support for your account to be checked internally. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

You may also use this link, describe your problem and you'll be provided with self-help or connect you to the most appropriate support, which may include chat or request a call.

https://go.microsoft.com/fwlink/p/?linkid=2138303

Please let me know if you have clarifications.

Regards,

Alvaro

Wait for a While:
In some cases, there might be a delay in receiving the verification code. Wait for a few minutes to see if the code arrives.

Hi Volta, my name is Joel, I'm here to help you with any problems or questions you may have.

Volta, the causes why you do not receive a verification code are due to many reasons, so I invite you to check the official link below https://support.microsoft.com/en-us/account-bil... once there, try each of the options and solutions available for each scenario. It is very likely that you will eventually have to try the account recovery method https://go.microsoft.com/fwlink/?linkid=2249659

"Note: If you still don't receive verification codes, you may need to choose another method or wait until you can access the phone or email you've listed. To protect your account and its contents, our support agents are not allowed to send verification codes or access and change account details."

Regards

1-An activity that violates the Microsoft Services Agreement was detected and your account was locked.

Unlocking your account

Select Next and we'll send a verification code to your phone. After entering the code, you will have access to the account again.



2-I have problems starting anywhere



3-I already tried several numbers and it doesn't give me the email option since I made the account in outlook and I can't even enter there

Hi, Matt Guglielmi.

Thank you for posting in the Microsoft Community.



From your description, I understand that when you open the Minecraft launcher, it prompts that a code will be sent to your email, but when you send it, it prompts that the code does not work. I understand your confusion about this problem.



First of all, it is commendable that you can try to solve the problem by yourself through the solutions you mentioned.

Maybe other users can troubleshoot according to the solutions you have tried when they encounter similar problems. Here, please allow me to express my gratitude to you.



Make sure your computer's date and time settings are correct. If the system date and time are inaccurate, it may cause the verification code to not work properly.

Go to the "Date and Time Settings" of the operating system to check whether it matches the actual time, especially whether the time zone is correct.



You can try to clear the cached data of the Minecraft launcher and Microsoft account. The specific steps are as follows:

Open the Minecraft launcher settings and find the "Account" settings, and log out of the current account.

Delete the cache files of the Minecraft launcher, which can usually be found in the AppData folder.

C:\Users\[your username]\AppData\Roaming\.minecraft.

Then, restart Minecraft and try to log in again.

Because the Minecraft launcher usually interacts with Microsoft accounts and browsers, the browser's cache and cookies may affect the reception of the verification code.

After clearing the browser cache, restart the Minecraft launcher to see if it solves the problem.

Disclaimer: The browser automatically saves temporary Internet files to help speed up page loading. Clearing this cache can sometimes solve page display problems. Please back up important data, such as favorites, to avoid data loss.



We look forward to hearing from you!



Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist