Remote play does not work

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please double-check remote play settings by making sure that it is still enabled on your Xbox. Go to Settings > Devices & Connections > Remote Features.

Confirm that Enable Remote Features is checked. Make sure your Xbox is set to Instant-On mode under Power Mode.

And then test your network because remote play requires a stable connection, make sure that both your console and device are on the same reliable network. To do this, run a network test on your Xbox via Settings > General > Network Settings > Test Network Speed & Statistics.

Restart your router if incase the connection seems unstable.

You can also switch to a wired connection for your console and see if it works.

Next is to clear the Xbox cache by holding the power button for 10 seconds. Unplug the console for 30 seconds, then plug it back in and power it on.

Then uninstall the Xbox app from your device. Restart and then reinstall the app and sign in again. Please reconnect to your Xbox.

To rule out network-specific issues, kindly connect both your Xbox and device to another network such as a mobile hotspot. If this resolves the issue, your primary network might need further troubleshooting.

If incase the issue persist after performing the troubleshooting steps, please test remote play with another device can be a phone or PC. This helps identify if the issue is device-specific.

Thank you for your cooperation.

Then remote.play wont work

Remote play ala xcloud is only available on gamepass ultimate

Game.streaming.via.the xbox companion app requires a xbox

Keep in mind you can't.use.the.xbox while you are.using.the wireless gamestreaming

Huh? Remote Play is nothing to do with Xcloud or Game Pass. And if it won't work, then how can they get it working on their Android device? And they have an Xbox so that's not the issue.

They are trying to Remote Play their Series X games from their Series X console to their PC via the Remote Play feature and using the Xbox App. This should work without an issue, as it does with their Android device. There is nothing on the Remote Play page to suggest Game Pass is needed

https://www.xbox.com/en-GB/consoles/remote-play

If it is an internet problem though surely I shouldn't be able to remote play on my phone? However remote play works perfectly fine on my phone, just doesn't work at all on my laptop! Could it be an issue that the tv I am playing on only supports 720p or does that not make a difference?

Hi,

that procedure does not work. Nothing happens if I start my xbox then press the power button for 10 secs. It just shutdown.

Edit:

I reset the console from Settings -> console info -> reset, keeping my games and saves.

Remote play is already enabled. I try with my mobile connected to the same wifi and it does not work.

I switch to 5G network and remote play works again.

How does the Smartglass work as a remote exactly? I can't seem to get it to work in harmony as a keyboard or remote for my Xbox at all :/