why is my xbox series x kicking me out of games?

I’ve brought my friends Xbox Series X round to my house, used the same wifi and I didn’t have any problems the whole day. I think it is my Xbox Series X with issues. What do I do? I have also tried switching wifi on my Xbox and it did nothing. This is really starting to irritate me, I’ve been kicked out of games at least 6 times today.

both the xbox’s were connected to the same internet, the one that worked was a series s the one didn’t was series x. yes, my console is up to date. i get kicked out of my games every 30 minutes..yes i am referring to factory resets.

Hello there @x X Rayted x, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

The link: Troubleshoot game issues on Xbox | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Thank you for your response

Yes I have tried a different game I’ve tried forza 4 and it was absolutely fine while playing. Had a race and I didn’t get kicked out or froze at all it was completely fine.

I’ve only got one WiFi available for me to try at home and the WiFi was rest and still isn’t working.

On my old Xbox one it still works but I have no clue why it don’t work on my Xbox series x I’m very baffled

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Series X console.

I understand that you have exhausted all the possible workarounds to no avail. I highly recommend you perform an Offline System Update as a last resort according to the official Xbox website: https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update">https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update

"To use the Offline System Update, you'll need:

A Windows-based PC with an Internet connection and a USB port
A USB flash drive with a minimum 6 GB of space formatted as NTFS"

If you have the following requirements, please follow the detailed instructions to perform OSU for Xbox Series X through the link below:

https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update

Then check if the game crash will persist. If it does, it would be best to have your console checked for repairs at your local gaming stores near you.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl