That verification method isn't working right now.

Gerard_815 · Apr 25, 2025 at 1:32 AM

Im absolulty furious and so frustrated with Microsoft , I was logged into the Minecraft launcher yesterday, I logged out and tried to log back in with my email but can't get in. The email that I used for that Minecraft account is very old and is my mother's. I have hours of progress on this Minecraft account on Java and all of a sudden Microsoft has locked me out. Ive tried everything imaginable, contacting support live chat, calling customer care, account recovery form, password reset you name it ive tried it.. but nothing has worked. When I try to reset my password and I select "get a code via phone number" I enter the last 4 digits on my number, press send code and then I'm met with "That verification method isn't working right now, try a different method" I can't even get a code sent to the second email address that's linked to the account because it was hacked years ago and google never let me regain entry to it. What I don't get is just a few weeks ago, I reset the password to that account and got a verification code with my phone number just fine but now all of a sudden it won't work and I've been trying for 2 days straight now. What's even more frustrating is that when I go to log onto my windows computer that just has bedrock on it and not java, ion still signed into my bedrock account that is linked to this Microsoft account that I've been trying to get back into, furthermore Im still logged into the App Store on the account that im trying to get back into, I've tried clicking on manage profile but then it asks me to log in EVEN THOUGH IM ALREADY LOGGED IN. I've just had enough and I've had to re purchase Minecraft twice because of something similar in the past. If anyone has any recommendations before I have to throw another $30 down the drain to buy the game for the second time please do let me know.

:)

SweetMonet

Hello Gerard_815,

Thank you for the information. Please note that we do not have access to anyone's account here, but I'll do my best to assist you the best I can.

Microsoft typically locks your account for security reasons. This is a temporary measure, often lasting 24 hours, but in some cases, it can take anywhere from 15 to 30 days. This process is designed to protect your account and ensure that only you, the rightful owner, can make changes while preventing unauthorized access.

Being locked out of your Microsoft account can occur for various reasons, usually for security purposes.

1. Suspicious Activity

2. Multiple Failed Login Attempts

3. Recent Security Changes: If you’ve recently updated your account information (such as your password or security settings), Microsoft might lock your account temporarily as a precaution to make sure only you can make those changes.

4. Account Recovery Process: During account recovery, a temporary lock may be placed to ensure the process is secure.

5. Violation of Terms of Service

You can try submitting a form here to reactivate your account:

https://www.microsoft.com/en-ph/concern/Account...

Thank you!

Mario.H.P.

Hello! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

It is important that you verify that your phone storage is not full in relation to messaging, as this may be causing you to receive the verification message to your number.

If this does not work, I still recommend that you contact the Microsoft team directly in order to receive specialized help to recover your account.

You can do it from here:

https://occclientglobal.iconchannel...lationid=e1e13dca-0206-4863-9e73-0ac7b3e328b9

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Rodrigo Oliver

Hi Vitor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Try using another verification method connected to your account.

For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

You can use the sign-in helper: https://go.microsoft.com/fwlink/?linkid=2241206

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I hope this helps.

Fl0ydPinkert0n

Won't work because I can't pass two-step verification.

Can you use a different verification method?

Vardagul

Hi Mira M! My name is Darhlene and I'm more than happy to help you out!

According to Jen (JC03), the Independent Advisor:

https://answers.microsoft.com/thread/81795dbf-f9b0-4340-a02a-f6d225bab5ac?page=1

"I suggest that you first try clearing your browser's cache, cookies and site data then restart your browser and then retry adding your phone number. If the issue persists, try using in private browsing or a different browser or device. If all possible step are exhausted, it would be best to reach out to support to investigate your account and for better assistance. https://rewards.bing.com/support "

Kind regards,
Darhlene

That verification method isn't working right now.