Verification Code email is not being sent

Hi there! This is Virginia O.

I understand that you are experiencing issues getting the verification code.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your email address. Make sure that the email displayed on the verification screen is correct. If you have multiple accounts, confirm that the one tied to Xbox and Microsoft Store is the one you’re trying to access.

And then search your email b looking for keywords like "Microsoft verification code" or "Account security" in your inbox. Kindly check your Spam, Junk, and other folders for the email.

Next is use an alternate verification methods. If you have other recovery options linked to your account, such as a phone number, request the code via SMS.

Or an authenticator app, enable it for verification.

Thank you for your cooperation.

Hey there Locos,

Sorry to hear you're having an issue with your account.

This thread is several months old.

Please create a new thread detailing your situation along with any error codes/messages you see and troubleshooting steps you've taken so that we can provide you individual support.

A few things to include for clarity,

• What code are you not getting? The two-factor authentication code?
• Are you getting the code sent to your phone or e-mail?

Let us know in your new thread please.

Unfortunately, these emails seem to give a lot of us problems. It's like you have to try at random times in order for the email to go through.

If you needed to update some items right away, you could still do so with the help of a Billing Agent by calling 1-800-4MY-XBOX

A few months ago I once tried to update my info, went to the billing site, was told to check my email for a code but I never got one.

One week later I get the email but it looks like the code is no longer valid.

It's odd because 2 days ago I went to the billing site again and I got the email right away.

*** XBOX, IM SO SICK OF THIS ***. I HAVE TO VERIFY EVERYTHING AND I NEVER GET THE CODE SO I CAN NEVER GET GOLD OR EVEN CHANGE MY *** PASSWORD, BREAKING MY XBOX AND GETTING A PLAYSTATION, *** THIS ***!

I'm trying to redeem my xbox reward point but have to verify my account when i try it says they will send me an e-mail but i never receive it