Blue Screen Sad Face :(

Hi MattCQ,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues with your PC due to crashing and BSOD.

Blue Screen errors (also called bug checks, STOP code errors, kernel errors, or BSOD errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly to protect itself from data loss.

Here are the basic troubleshooting steps that you can do to fix this issue:

Remove any new hardware. If you added new hardware to your PC before the error, shut down your PC, remove the hardware, and try restarting.

Start your PC in safe mode. If you're having trouble restarting, you can start your PC in safe mode. See Start your PC in safe mode in Windows for details. From safe mode, you can try the remaining troubleshooting steps.

Check the Device Manager. Right-click the Start button and select Device Manager. Check to see if any devices are marked with the exclamation point (!). Right-click the device and select Update driver. If updating the driver doesn’t help, try disabling or uninstalling the device.

Check for sufficient free space on the hard drive. The operating system and some applications require sufficient free space to create swap files and perform other functions. Based on the system configuration, the exact requirement varies, but it's a good idea to have 10% to 15% of free space available.

Install the latest Windows Updates. To check for updates, select Start > Settings > Windows Update , then select Check for updates.

Restore Windows. If none of these steps help, try restoring Windows using a system restore point, or one of the other options listed at Recovery options in Windows. Choose the recovery option that most closely matches your scenario.

Keep me posted.

Thank you,

Alvaro

Thank you SUNR1DER. Any word on when? Hopefully soon and not 2016/ 2017. I would love a DOA in Next Gen and even a Blaze Blue. I'm starting to really miss SF... sad face.

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Kindly check if you can install your game through MS store app. Press the Win + R key to open the Run dialog.

Type cmd and click OK to open Command Prompt.

In the Command Prompt window, type the following command and hit Enter to execute:

WSReset.exe

then open the Microsoft Store, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again using the account that has the game pass. Try installing your games again.

Apparently not.

/sad face

Hi Manuela!

Windows 10

Just the sad face, no other error code or anything.

I just installed the XBOX app today so it should be updated.

Checked Windows Update, all good.

I'll try the other alternatives you mentioned tomorrow.

Thanks!