Why is it so hard to have get in contact with an employee?

1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

So again I’ve been scammed using Microsoft official store and no one is willing to help no phone number a virtual assistance that send you in circles and ends with we don’t accept calls for this type of issues

Great company

Hi, PaulHagon. I’m Arturo.

I’m sorry to hear your refund has been denied, however, I’ll be glad to provide some assistance with your concern today.

Actually, when a refund is denied, you can appeal the decision by replying to the email Microsoft sent you.

If you’re not able to reply, or you didn’t receive the email, I suggest you submit this refund form.

https://support.xbox.com/forms/request-a-refund

Furthermore, it is important to mention some conditions about the refund eligibility:

“Refunds are typically issued for requests meeting the following criteria:

Requests are made within 14 days of the purchase date

Requests are for games in which you haven’t accumulated a significant amount of play time (usually this is 2 hours)

Note: As a limited exception, digital game products may be eligible for a refund within 30 days if you’re unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.

Be aware that submitting a request doesn’t guarantee a refund, especially if it doesn’t meet the above criteria.”

Reference link:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Regards,

Arturo.

you haven't even told us the name of the game you're having issues with

Games that I've been played for more than two hours or it has been two weeks since the purchase, can't be refunded that's true

I’ve done that it’s been 72 hour and nothing no reply’s no refund over the phone would be so much easier but you refuse to let customers contact a real person

Stop allowing scam games to be sold on the store seriously you cannot turn left in a driving game how does this get through testing