I have a big question about my account

Discus and support I have a big question about my account in XboX Insiders to solve the problem; I bought an Xbox One about 4 years ago and recently turned it on after a while and in my library the games that came with the console could no longer... Discussion in 'XboX Insiders' started by /u/Classic-Venegas, Apr 22, 2025 at 2:23 PM.

  1. /u/Classic-Venegas
    /u/Classic-Venegas Guest

    I have a big question about my account


    I bought an Xbox One about 4 years ago and recently turned it on after a while and in my library the games that came with the console could no longer be started as if the account did not own the games and the ones that were not installed no longer appear, what can I do in these cases ?

    submitted by /u/Classic-Venegas
    [link] [comments]
     
    /u/Classic-Venegas, Apr 22, 2025 at 2:23 PM
    #1
  2. Smwutches Win User

    I have a big question

    You would have to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  3. onyxishere Win User

    I have a question about an old account

    The only reason for gs to go down is for a reset or if someone got access to the account and changed it using outside sources.

    If the score was reset there would be a notice on a yellow bar saying "This players achievements have been reset due to cheating" when you looked at the stats on xbox.com.

    If it is not there, then contact support as I mentioned above.
  4. addictgaming360 Win User

    I have a question about an old account

    onyx62is I do understand about the name wheel regards to names been release. Could that been the same with my brother's account?

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    Cause I do know there isn't a way for anyone to change gamer points as my brother's account gp is over 3000 and the same account has only 10 gp

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    I'm sure my brother forget what e-mail he was using at the time and password.
  5. addictgaming360 Win User

    I have a question about an old account

    onyx62is, thank you but I went to my brother's profile.. Doesn't show anything regards to what you mention.

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    I believe that the gamer profile of my brother's was deleted then release the user name. I'm not mad just wondering cause i wouldn't want that happening to me.

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    Thank you for using your value time in explaining onyx62is, i'm sure a xbox rep on the phone could of to..
  6. onyxishere Win User

    I have a question about an old account

    If you believe that someone has illegitimately accessed your brothers account then your brother must contact support and open an unauthorized access ticket.

    support.xbox.com/contact-us
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I have a big question about my account

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