Cannot hear anything in discord chat, or a xbox party chat

Hi there! This is Virginia O.

I understand that you are experiencing issues not hearing anything from Discord chat.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check voice chat output settings by opening Settings > Volume & Audio Output on your Xbox console. Verify that Party Chat Output is set to your Headset. Test switching between Headset and Speakers, then reset to Headset.

And then update Astro A50x firmware because an outdated firmware might cause audio issues. Connect your Astro A50x headset to your PC.

Download and install the Astro Command Center software from the Astro Support Page. Update the headset firmware and try again on your Xbox.

Next is to test audio settings in discord. To do this, open Discord on your Xbox or linked PC/Mobile. Navigate to Voice & Video Settings.

Check Output Device and select your Astro A50x. Adjust the Output Volume Slider and ensure it isn’t muted.

Disable additional audio devices because multiple connected devices might cause conflicts. Disconnect or disable other audio output devices such as speakers, additional headsets. Please confirm your Astro headset is the default device in both Xbox and Discord.

Then reset Xbox voice settings by navigating to Settings > Account > Privacy & Online Safety. Select Xbox Privacy > View Details & Customize > Communication & Multiplayer. Make sure that you can communicate with voice and text is set to Everyone or Friends.

After that is to test your network connection. To do this, go to Settings > Network Settings > Test Network Connection. Kindly ensure that your NAT Type is Open. Restart your router if NAT Type is Moderate or Strict.

If the issue persist after performing the troubleshooting steps, please test the headset in other apps to confirm the headset is working properly.

Kindly use the Astro A50x on another device or application.

If voice chat works there, the issue is specific to your Xbox.

Thank you for your cooperation.

Hi Nathan,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues connecting to discord through your Xbox. For us to further isolate your issue, kindly share the exact error message that you received.

If you're connected to a Discord voice channel on your Xbox console, your party chat status will say “Discord” and the name of the voice channel that you're in. If you want to join or start an Xbox party chat, disconnect from the Discord voice channel so that you can switch over to game or party chat.

To learn more about using Discord voice chat while on the Xbox network, go to:

https://support.xbox.com/help/friends-social-ac...

Regards,

Alvaro

Hi Austin,

You can try contacting the game developers for more information about their in-game chat issues, but as I said previously, Xbox Live party chats effectively mutes in-game chat from being heard in the party. If you are recording the gameplay from your Xbox,
the streaming program will not pick up in-game chat because in-game chat cannot be heard when in an Xbox Live party. In an Xbox Live party, you will not be able to hear other players in the game lobby unless you invite those player into the party. Other players
will also not be able to hear you in-game while you are in an Xbox Live party. This is by design and not an issue and I don't think there is a setting to change that. You can test this by trying another communication program like Discord.

I hope this clears things up.

Hi AustinM2,

Thank you for posting on the Xbox forums. I'd be happy to help.

Are you streaming to Twitch directly from the Twitch app on the Xbox? Or are you streaming your Xbox One to your PC through the Xbox Console Companion app? Are you using party chat on the Xbox, or a party through the Xbox Companion app?

What you are describing is by design using the Xbox Live party chats because the servers for the chat are separate from the in-game chat servers. Xbox Live parties effectively mute in-game chat, and mute yourself from in-game chat as well because as I mentioned
previously, party chats and in-game chats run on different servers. Xbox Live parties are more private channels for chatting with friends, so the muting aspect is by design. I believe this is why many Twitch streamers use Discord since you can hear both the
Discord chat and in-game chat at the same time.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you have a question about in game voice chat and discord voice chat.

For now, we do not have that feature yet on the console since you will be using the party chat for discord to your Xbox. They cannot be mixed with each other unfortunately. There has also been no announcement yet regarding updating this in the future but feel free to provide suggestions on the Xbox idea hub.

For information regarding discord on Xbox, check this link:

https://support.xbox.com/en-US/help/friends-soc...