Microsoft Keeps saying "We couldn't find an account with that username. Try another, or get...

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. If you are getting an account that does not exist, it could be that the email address sign-in preference was changed. Typically, if there are any changes to the account, you’ll receive an email indicating the change and it will take 30 days before it will be completed. Here are the steps that you can try:

Step 1: Recover Your Email Address:

Visit this link: https://support.xbox.com/en-US/help/account-pro... for guidance on recovering or identifying your email address.

Step 2: Use Security Information:

You can also use this link: https://account.live.com/username/recover to check if alternate security information, such as a phone number associated with your account, can help you regain access.

Step 3: If you have the Credit Card on file and used it to purchase something, you can use it to investigate to get the partial email. To do so, create a new account > Sign in at https://account.microsoft.com/billing/payments > Under "Don't recognize a charge on your bank statement?" click Investigate. Add the card that was linked to your previous account. This will display all transactions made with this payment method, including those from another user on their own account. Locate and click on the transaction that matches the amount on your card to view more details. You will see a partially censored email address. Check if you recognize it or ask others in your household if it looks familiar.

If the above steps don’t work, unfortunately, we’re unable to retrieve or provide your email address information. Please note that Xbox Support cannot disclose this information, even if you know your gamertag. However, if you were able to get the email address, you’ll need to use the new email address to submit a request for account recovery at this link: https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out through your email to help you recover your account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

I hope this information helps! Let me know if you have further questions.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, did you remove the primary email address of your Microsoft account prior to this error?

According to a fellow independent advisor, Diane Poremsky [ M365 MVP ]: You will need to contact Microsoft to have the address restored to the Xbox account.

Use the contact links at the bottom of this article: https://support.microsoft.com/en-us...-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

For reference link: https://answers.microsoft.com/en-us...-account/1ea46aa9-8017-4093-b3d3-669ba76dce50

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I didn't receive any mail from Microsoft regarding my Microsoft account deletion.

I tried filling the recovery form but it said that "The Microsoft account you've entered does not exist"What am i suppose to do i don't wanna lose my microsoft account

Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

From what you’ve shared, it looks like your account might have been deleted because of inactivity or possibly even hacked (this most likely since your account is recently created).

That message saying, “We couldn’t find an account with that username,” usually means the account isn’t in their system anymore. If you try to create a new email with the same username, it’ll probably say something like “that username already exists” or something similar. That’s normal because Microsoft doesn’t recycle email addresses, they block the username from being used again.

Here’s a post from one of our MVPs that explains what you’re dealing with in more detail: https://answers.microsoft.com/en-us/msoffice/fo.... Give it a look, it might help clarify things.