i am not getting sms from microsoft

Gourav Kathiet · Apr 21, 2025 at 8:12 AM

Hi,

I submitted a request to change the phone number on my Microsoft account on March 20, 2025, and was told the change would take effect by April 21, 2025. The number appears to have updated around April 20, but I am still not receiving any security codes on the new number.

I've:

Verified that the new number is correct and active

Waited for the 30-day hold period

Checked for SMS filtering and signal issues

Could you please confirm that the new number is fully active for verification, and help ensure the code can be sent to it? I'm trying to complete an important account change and I'm currently stuck.

Thank you for your help!

Best regards,

:)

Janice V.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear you’re experiencing this issue. If you're not receiving the verification code, there could be a few possible reasons. But first, let's go through a couple of things to check:

1. Double-check the number that you have added to your account. If it's correct, try requesting again after 24 hours.

2. Reach out to your Phone Provider and check if they are blocking Microsoft messages.

3. You can also review this helpful guide from Microsoft for more reasons why the code might not be arriving: https://support.microsoft.com/en-us/account-bil...

4. If all steps fail and you've gone through the link above, I recommend reaching out to Xbox Support. To reach Xbox Support, you can reach them at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts or access to resources.

Hope this helps. Let me know if you need further assistance.

Frathos

Good to know that you can receive other SMS messages. I don't what country you are in however it should be noted that sometimes a cellphone etc may not accept or be usable for international SMS senders (eg systems in the US, that may be why my FONGO VOIP
in Canada doesn't work for Twitter SMS from US).

If you still can't get an SMS from the Microsoft system then you should login to your Microsoft account and set alternative contact options (eg email address or call landline number with voice option).

https://account.microsoft.com/account/manage-my-account

Good luck!

Omar_0001

Did the SMS include something such as "XBOX LIVE" or "MICROSOFT"? If not, then this charge is from something else...

Francia J.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly try again after a couple of hours.

Commando Reboot

i have been trying for the past few month, it is just not sending

i am not getting sms from microsoft