The microsoft store page freezes

Hi there! This is Virginia O.

I understand that you are experiencing freezing issues with Microsoft Store.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart the Microsoft Store by closing the frozen Microsoft Store page.

Press Ctrl + Shift + Esc to open Task Manager.

Find Microsoft Store under the Processes tab, select it, and click End Task.

Reopen the Store and retry the game installation.

And then clear Microsoft Store cache. To do this, press Windows + R to open the Run dialog box. Type wsreset and press Enter.

Wait for the command to reset the Store, and it will reopen automatically.

Make sure that your Xbox App and Microsoft Store accounts match because mismatched accounts can cause issues. Open the Xbox App and ensure you’re signed in with the correct Xbox Game Pass account.

And do the same for the Microsoft Store. Open the Store, click your profile icon at the top-right, and sign out. Sign back in using the same account as your Xbox App.

Next is to update the Microsoft Store and Xbox App because an outdated app might lead to freezing issues. Please open the Microsoft Store, go to Library, and check for updates. Update the Microsoft Store and Xbox App if new versions are available.

Then adjust Windows region and language settings. Go to Settings > Time & Language > Language & Region. Make sure that your Region is set correctly (e.g., where your Game Pass subscription is active).

After that is to run the Windows troubleshooter. Kindly use the built-in troubleshooter to fix app-related issues. Open Settings > System > Troubleshoot > Other Troubleshooters. Select Windows Store Apps and click Run.

A poor connection can cause freezing issues. Test your connection by running a speed test online. If the connection is unstable, restart your router and try again.

It is also important that your operating system is up to date for maximum compatibility. Go to Settings > Windows Update and install any pending updates.

If the issue persist after performing the troubleshooting steps, kindly complete the transaction via a browser by going to Microsoft Store Online.

Log in with your Xbox Game Pass account and purchase for the game then start the installation.

Thank you for your cooperation.

Hi and thanks for reaching Microsoft Xbox gamer's community.

My name is Josef.

I'm an Independent Advisor

Hope you're doing great today despite this Saul

Additional information is needed, please tell me:

What console do you have?

Did you tried redeeming this code here instead?

https://account.microsoft.com/billing/redeem?re...

Are you using an insider build / beta OS in your Xbox?

In the meantime try this:

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

Important: Be sure to wait at least 5 minutes. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Sure Saul
Keep me posted if necessary

Take care in the meantime

Hi Saul, try first power cycling your console and after that try redeeming the code again

If maybe the issue persists try redeeming the code using the website provided above, you can do it from there as well

I have power cycled it

I will try the link later on

Thank you