Why won’t my Xbox launch any multiplayer games?

Hi Darius, I hope you're doing well. I am an Independent advisor and I am here to help you.

Let's perform troubleshooting steps on your console but please let me know if you have already performed the steps so we can proceed to the next steps needed.

If an external hard drive is plugged into your console, please unplug your external hard drive for us to determine what is causing this issue. Please do not plug in your external hard drive while we perform troubleshooting steps.

Please follow these steps but don't worry; you won't lose anything as long as your console is connected to the internet. Please be reminded that resetting your console will remove the accounts currently signed in on your console but you can add them back and you will need to set the account as Home Xbox if there are any.

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and Keep my games & apps.

Once done, kindly check if you will encounter the same issue.

Strange. I’ve had VIGOROUS for months now.

I literally deleted the above 4 packs, hard restarted my Xbox, launched the game and it downloaded a playlist update and it worked.

Try deleting the “Multiplayer Pack” (6gb) from manage game and addons, then restart, launch the game, go to game settings>general>game installs and install the Multiplayer pack from there. You won’t be able to find it in “manage game and addons” until it’s installed BTW.

Hi, Kaitlyn. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings then install the game.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try installing the game after that and see if it works.

Solution 4: Do a factory reset

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

The Xbox status I use is from the setting menu, not the game menu.

Even before I start to launch any game, the Xbox won’t recognize the TV as 4K 120 capable. And that is weird.

The error you are receiving may mean that the service that offers the game or app may be unavailable, or there may be an Xbox Live service outage.

To try and fix this issue you will need to follow a few steps.

https://support.xbox.com/en-US/xbox-one/errors/error-code-0x87E105DC

The last thing that you will be able to do is a soft factory reset of the console. You will need to follow the steps below.

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, and then plug the power cord back in.

3. Press and hold the BIND button (located below the Xbox button on the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

4. Continue holding the BIND and EJECT buttons for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. 6. You can release the BIND and EJECT buttons after the second power-up tone.

7. The console should power up and take you directly to the Xbox Startup Troubleshooter.

8. Select the Reset this Xbox option.

9. Select to keep save games.

10. Run it.