what should i do if my account got stolen and they remove my gmail from the account

My XBOX ONE has been stolen.

I have the serial number

I have changed password

Do I now remove this from my account?

I won't be able to track where it is signed in from then

I dont know what to do

Hi,

first of all you should follow these steps:

https://support.xbox.com/en-US/my-account/security/stolen-console

Thanks

Yes I have already done the above.

Just not sure whether to remove it from my account. People can hack in can't they?

My XBOX ONE has been stolen.

I have the serial number

I have changed password

Do I now remove this from my account?

I won't be able to track where it is signed in from then

I dont know what to do

Hi,

first of all you should follow these steps:

https://support.xbox.com/en-US/my-account/security/stolen-console

What!!!? I didn't even do anything to deserve getting banned! Either that or my money got stolen. My account should be rightfully unbanned!

If a Microsoft Account has an alias from a outside email provider (e.g. Gmail), and you remove that alias, it won't close the outside account that hosts that email address.

For example, my Microsoft Account has an @gmail.com currently configured as an alias. If I remove that alias, I'll still be able to access my Gmail via Gmail, using my Google Account while I continue to access my @outlook.com addresses via Outlook.com using my Microsoft Account.

Mind you, this is just general advice. If your mum has been using her Microsoft Account and Outlook.com to sync all her mail from Gmail she may not be familiar with Gmail's interfaces (and may not even have all the mail in her Gmail inbox anymore if it was sync'd to Outlook.com and deleted). You should also make sure your mum doesn't use the Microsoft Account to access any other services.

- Jason

So that I understand you have a MS account with an old Email on it that you are trying to put a current outlook email and a gmail email as aliases on it?

If it is an already established outlook email you will not be able to do that because of what I posted in my previous post.

If your Gmail email is already used as an alias on another MS account then you would have to change the primary alias on that account to something different and remove your gmail email from it then you would be able to add your gmail email to the account
with the no longer good email on it.