Password wrong and recovery email incorrect

What it says it's that the email or password is incorrect, so if you are sure that is the right email, the password must be wrong

if you dont know the email but you still know the correct gamertag, you can contact xbox support, they will ask a few things to make sure talking with the account owner and then can provide you the correct email.

if you know the correctemail, you can try to sign in here on www.xbox.com or use password recovery if you recieve an error "password incorrect".

similar is happening to me

PARENTAL APPROVAL REQUIRED

The parent credentials provided are incorrect. Please enter the correct parent Windows Live ID to continue........

i know the email and password for my parents account but i type it in and it just sais "PARENTAL APPROVAL REQUIRED The parent credentials provided are incorrect. Please enter the correct parent Windows Live ID to continue"

but if i type in something different (say the email and password for another account) it tells me that either the password or email is wrong. so it knows the first email and pword is correct it just doessnt go to the next page

sounds like you entered it wrong and the system thinking the misspelled email or incorrect password is a new windows live ID and created a new account based on it. you will have to contact support to get into your account using your original log in/password.

ThaHelix: He's already tried updating the security on the account. It has come to be that the email was incorrect.

Tadpole: Try going to account.live.com/passwordreset and see if you can reset the password for the .co.uk version. If the online recovery options are not accessible, use the recovery questionnaire. If that, too, is unsuccessful, keep that email response
and get in touch with chat/phone support.

Microsoft and Xbox have the best support you will find in helping to recover an account. Just remember that everything is based on information we as customer's input.