I have redeemed a game code, but i can't download it

Bartek_1001 · Apr 18, 2025 at 5:42 PM

The game i redeemed is UFC 5, I can see it in the library of the xbox app but can not download it. I have checked if i did it on the right account, and at first i had to wait for more than 3 hours for the game to even appear in the library. When i checked the microsoft store it showed up there but i still could not download anything. The only thing it tells me to do is to get the ultimate subscription.

:)

Bartek_1001

That's sad to hear. I will have to hope the game gets brought to pc.
Thanks for the reply.

Belle B

Hi Bartek_1001

Sorry to hear about that, however, if you're on PC, this game is not available for PC. You may refer to the official website of EA here: https://www.ea.com/games/ufc/ufc-5

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

You can play it through the cloud if you have Game Pass Ultimate.

KindGryphon

i redeemed an xbox gift code on microsoft, i redeemed it sucessfully but it wouldn't download.

I have tried to fix the problem but made it worse as now i can't see it download and i can't find it on my PC anymore. I tried to redeem it again and it wont let me.

What is the game? Also was the code for the Xbox or PC version of the game. Asking because redeeming a code for the Xbox version of a game wont necessarily give you the PC version unless the game is a play anywhere title.

RedCarGamer

Did you bought directly from Microsoft or any third party store, like an online shop or a physically retail store?

Wishcatcher

Hi,

Contact an agent from the helpdesk to double check the code ( https://support.xbox.com/contact-us )

You will know what's happening...

Regards

I have redeemed a game code, but i can't download it