Why was my account deleted?

Arthur Hoffman1 · Apr 17, 2025 at 5:53 PM

I recently received this email, I have done nothing to get my account deleted and have tried getting it back for the past months. I would gladly receive help on how to get it back

:)

Emmanuel Santana

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

Please note that we are unable to assist with account-related matters in the forums, as we do not have access to user accounts. We are here to provide suggestions and support where possible.

About your account, which email did you receive? Could you share a screenshot? Just be sure to hide any personal information for security reasons.

Darhyl Mayte Amizola

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

It is possible that your Minecraft account must have been migrated to Microsoft.

You can check the information about the account migration FAQ in Minecraft here at this link:

https://support.xbox.com/en-US/help/games-apps/...

In order to locate the Microsoft account associated with your Minecraft account. Kindly sign in all of your email addresses on account.microsoft.com > then go to Payment and Billing > then Order History.

From there, try to locate any Minecraft transactions,

if you haven't found one, try to check your other email address in the Order history.

If you have found a Minecraft transaction, use the same account to sign in on your Minecraft launcher as it is most likely the account where your Minecraft account was migrated to.

SwordofWhedon

are you a minor? Did you not respond to the email that you were sent multiple times that you needed to have an adult on your account?

XxGDNxX

And another question. Why does it tell me "On 10/28/2013, we'll delete your old security info" and "Once this is deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to
the above info." What does "info you have access to" mean? I have access to both my account and my alternate account. Why is it forcing me to delete my old security info? Why the hell are they doing this?

RuthanneWalburn

There are messages on my xbox messenger that will not delete...accounts sending me messages are not on my friend list, and the delete option is not working...any idea why the delete option is not working? I suspect they are hackers...

Why was my account deleted?